Hilton Garden Inn Malaga

This was not a 4* hotel experience - we were very disappointed and won’t be staying here again.
The beds were extremely uncomfortable - both mattress and pillows - undid 18 months of pilates on my back! Bathroom poorly designed: nowhere to hang a hand towel next to sink, walk-in shower wet the bathroom floor - even with mat down and shower head tilted downwards over drain! Wardrobe space is mean and not very accessible - doors would not stay open without holding them. No water in room - had to purchase from the shop next to reception. No-where to refill plastic bottles. Stopped serving food in the bar, restaurant and room service at 10.30pm! We were attending an event locally which was promoted by the hotel - and could not get food on our return. Disappointed that one of the breakfast specials (waffles) was unavailable for the entirety of our 4 day stay due to a broken machine - no alternative offered. However, my husband enjoyed the cooked breakfast options.
On the plus side, all of the staff were extremely friendly and accommodating (apart from the officious bar man who told us we couldn’t have a meal when we arrived back from our event and was very unhelpful). The bar and reception areas were well-presented and clean.
We chose this hotel because of proximity to the metro and to the event we were attending.

Diamond member here.

The bad:
1- I could not get additional water during my stay.
2- they did not allow my family and I to turn off the Heating to turn on the AC for cooling.
3- customer is always right when they are paying.
The good:
1- little bags with a razor, toiletries, etc.
2- breakfast
3- location
4- service (politeness)