Soho Boutique Castillo de Santa Catalina - Adults Recommended

As many have said, it is a very beautiful hotel with terrible staff. When you spend this kind of money and opt for a 5 star hotel, you expect a certain level of service. Sadly this hotel really disappointed us. We were here for our honeymoon and the concierge asked us no questions about ourselves, our room shower leaked everywhere, there was nowhere to get water and when leaving we had zero help with our bags and no conversation at check out. It was a real shame as the location is stunning, we have seen much better service from much cheaper properties so this was really disappointing

The location was beautiful, and we enjoyed the hotel, and its beautiful terraces for the first day, until we got to the room. The room had a horrible odor emanating from the air conditioning, where we could not stay in the room without having all the windows open, and turning the AC off. Furthermore, the management of the hotel was extremely unhelpful (though the staff and housekeeping was great), claiming the smell originated from the wood of the hotel — even though it clearly wasn't. They provided us with another room, which still had a fainter version of the same odor, at which point we decided to leave. They did not provide even a partial refund.