Hôtel Clairefontaine in Paris

Terrible customer experience – avoid if you're a foreign visitor in Paris!

I had a medical emergency with my little boy and had to rush to the hospital, which was a deeply stressful and unexpected situation. Despite explaining this to the hotel, Hôtel Clairefontaine showed absolutely no understanding or empathy. They refused to issue a refund under these exceptional circumstances, and only offered a rebooking – which they later closed without ever confirming my new dates.

I called multiple times, hoping for help, but the staff were unhelpful, cold, and showed zero concern for what we were going through. As a foreign visitor, I expected at least basic consideration, but instead received the worst customer service I've experienced in Paris.

If you're traveling from abroad, especially with children, do NOT book this hotel. They are rigid, unsupportive, and don't care about your situation – even in emergencies. There are many better places in Paris that actually treat guests like human beings. Avoid Hôtel Clairefontaine at all costs.

I stayed here for 3 nights during my visit to Paris to watch the Roland Garros with friends. Check in was very stressful. Arrived early 12ish, planned to leave my luggage and grab some food. I was informed that even though I had paid for the booking, Stayforlong had not paid them. (Even after 3 days, they said that they had not received payment from them. I was also informed that my room would be ready in an hour. But when I came back at 1pm it was a different story, and I was informed that check in was 3pm. I was however eventually able to check in at 1.30pm The breakfast eggs and cut up sausages looked sad without any sauce. The cheese, pastry and coffee were good. Room 2 where I stayed was good. The best part of the Hotel is that it had a forecourt like the Riad in Marrakech where I have stayed. It is and excellent feature to the hotel. A shame that the weather was not good that weekend. Otherwise, the outside space would have been perfect to chill.