Hôtel Des Marronniers

We stayed at this hotel for four nights, from February 20th to 24th. Unfortunately, our experience was ruined by the disappearance of valuable personal items from our room, an incident for which the hotel bears full responsibility.

Upon returning to our room on the third day, we found that a valuable bracelet, a souvenir from the Musée d’Orsay, and an envelope had gone missing. The first two items had been left in plain sight on the bedside table, while the third one on a cabinet. The only people who had access to the room during our absence were the housekeeping staff.

We immediately reported the issue to reception. Although they claimed to investigate, they ultimately told us that nothing had been seen or found. We followed up multiple times, but received no help or accountability. A later email also went unanswered.

The bracelet in particular had not only significant economic value (it was wort several hubdred euros), but also great sentimental importance, making this experience especially painful.

We were not offered any form of compensation—not even a small discount on the stay—apart from two stale croissants. The lack of empathy and responsibility was truly disappointing.

We will not be returning, and we strongly advise others to think twice before booking this hotel. There is a clear disregard for guests’ belongings and for basic customer care. A real shame.

Noise, smell