Queen Mary Opera Mini-hotel

We booked for 3 nights, and on the first day the hotel actually arranged an attic room, opposite the toilet and above the front desk. It was small and not well soundproofed! Praise Ctrip customer service for helping us communicate several times and changing rooms on the third night

My wife and myself arrived at ur Hotel on 18 May 2024 at 11.30 am. Miss Danae was so kind ket us put our luggage there and ask us yo come back later for check in. We came back around 2 .30 pm was taken over by ur Mr Gvillavune ur reception was not friendly. The room he gave us the television was not working.and light got problem so we when down told ur reception Mr Gvillavne the problem and we told him we got no towel to take a bath too. He told us wait till 8 pm untie his relief come. Ww r the guest of the hotel make us wait 5 to 8 pm for the towel and get the problem slove..This is my first time such a hotel have done to me . AT 8 .10 PM he came and change the room for me..This is a bad experience from this hotel. Next day we spoke to ur reception manger Mr Arnaud he said wat he done was wrong. He apologies to us. Wat a bad experience in ur hotel I will never forget and I will not recommend to any of my friends

Very bad! I booked a deluxe room, but I was given an ordinary double room. The front desk denied it and said it was a deluxe room. It was exactly the same as the double room I ordered before. Then I asked to change rooms. After I strongly requested, the front desk showed me B. The room type in the building was obviously on the 4th floor. Although there was no one carrying luggage to the front desk, I was only given a room on the first floor. Then when I entered, there was no coffee machine in the room. Wi-Fi has almost no signal! ! ! Not to mention other things. Check-in at the hotel after two o'clock. It's already four o'clock after all the trouble. If I really don't want to go through all the trouble, I can only talk to Ctrip to refund the price difference! In short, I stayed in this hotel three times during this trip due to schedule arrangements. The first time was a twin room! It's a bit old but it's worth the price. I ordered a deluxe room for the second time and got a really nice room. There is also a mini terrace on the top floor. Room number: 584! Although it sounds unlucky, the room is really nice. The two rooms next to it have terraces! Friends who want to make a reservation can check with the front desk to see if they can be designated when checking in! That's all I can do to help! Then don’t live in Building B! Although it is newer, the overall facilities are very poor! And no sunlight will shine into the room, not even the setting sun! ! ! Remember not to live in Building B. I have tried it for you! Then the location is very convenient! Finally, finally! Remember to ask the front desk for a toothbrush when you check in! Not in the room! And they don’t always want to give it to you! There are also disposable slippers, which were not available in the two rooms I stayed in Building A! I asked the front desk and they said no! However, the room was available when I checked in in Building B! Really outrageous! ! ! !