Elmi Beach Hotel & Suites

Stayed for one week-
Avoid at all cost all inclusive does not mean all inclusive.
Extremely poor customer service
Limited vegetarian options
Rooms not cleaned everyday - mosquitos 🦟
No working phones in rooms to contact reception or manager
Manager (Nicholas) contacted after 5 days of chasing and he said will compensate but kept avoid us - says one thing and does nothing about it - makes false promises. Finally got compensation from booking agent.
You rather pay and get what you deserve on a well deserved holiday. Please please avoid at all cost
It not suitable for families

By far the WORST hotel I’ve been to. Rooms are old and in horrible condition, dirt and mosquitos everywhere. The floor was full of dust and hair and really gross. Staff was rude and not helpful at all. All inclusive is a joke- you have to pay extra for almost EVERYTHING. Food and drinks are very limited and bad quality. All in all this trip was a disaster and this hotel is a perfect candidate for Hotel Hell.

We stayed at Elmi suites hotel last week, when we arrived late ( 11.30 pm) , the man on the reception was welcoming, friendly and polite he also offered us some food that was left over from dinner. We got assisted to our rooms with our bags which we thought was kind also. Overall first impression of the room was that it was clean and tidy.. nothing like the modern pictures that have been published on various holiday sites though. As we got more settled in we started to become aware of things that were broken in the room like the shower head stand and the door handles, lamp shade and so on... all little things that was manageable. We had no kettle in our room which i thought would be something provided, however we later on asked in reception and they did accommodate that for us. The beds were very hard and uncomfortable, also running alive with Ants. Also when it was raining floods of water was coming through our hotel door. Entertainment was advertised on the hotel however their was no entertainment in the whole time that we stayed. We was told by staff that their was entertainment every Monday and Friday, but their was nothing. This was very hard as we are a family of two young children which we found difficult to occupy during the evenings.
We was also told by the reception lady on our last day of staying that we would not receive any dinner- we couldn't understand this as we arrived very late on our first day which we did not receive dinner, however she said the food that we received when we arrived was not out of kindness, (two tiny plates of left over food, however we are a family of 4) it counts as our 7th day of dinner- not impressed. The waiters and bar staff in the restaurant were amazing! we could not fault them one bit so my stars go to them. I would say this hotel is more accommodating for young adults rather than young families as it wasn't very child friendly.