Olympian Bay Grand Resort

We were extremely disappointed with our stay at this hotel. The rooms look nothing like the photos – they are old, smell like mold, and we even found bugs inside. It was very uncomfortable and unhealthy. The restaurant is chaotic – long lines (we waited over 15 minutes) just to get a slice of pizza or two pieces of meat, with very limited food options for children. The beach was in a terrible condition – full of trash and cigarette butts. It clearly hasn’t been cleaned in a long time. We tried to share our concerns with the manager, but he refused to help or take any responsibility. We are sharing this review so others can make an informed decision. This is not a place we would return to, and we do not recommend it to anyone looking for a clean, relaxing, and respectful environment.

Cons - The food is is the same with a small selection of desserts and food. The restaurant is a mess, with not enough tables and the food running out. The rooms are not renovated - stains on the walls, broken and non-closing doors and mold. Broken lamps in the complex that are not secured. There is no entertainment for children, such as a playground. In the afternoon there is only a sandwich (every day) and nothing else. The beach has stones that are also in the water almost a meter inland. After one meter, the water on the beach is over 170 cm deep and it is uncomfortable for children. Pros - The beach and the pools are close, the bars are close, the room is cleaned every day.

There is nothing good to say about the hotel and also nothing good about the staff. My review is long but i hope you will have time to read it, especially if you are with a baby!!! I don’t recommend this hotel at all, unless you want to ruin your vacation. First time in Greece and had such a bad experience. We are 2 adults + a 3 months old baby + 2 dogs Yorkshire and we reserved a bungalow room via booking + a crib for the baby. We arrived at 4 o’clock in the afternoon and the room was not ready. We waited 2 hours and after when they show us the room was first of all at the first floor with some really tight and long stairs and we were with a stroller and couldn’t take it upstairs and also only with 2 single beds connected and no crib for the baby because they said they don't have because are all occupied and suggested to put the baby sleep between me and my husband. I explained that the baby can fold down like that or catch and broke the hand between beds but they said that all rooms are occupied and can not do anything, even though it appears that they had rooms available. So we cancel the reservation for free because we had this possibility on booking, we book another hotel for that night and rebook again for the next day in Olympian Bay Grand Resort a room with 3 single beds so we would have a bed for our baby. Surprise it was when we came back the next day, that the room was only with two single beds connected. We call the reception from the room and ask why we received this when we paid for something else and where our baby will sleep and they said it will try to fix it as soon as possible and ofcourse they didn’t. I went after personally in reception and try to discuss with them and they said it will bring another extended bed and i explained that is not what i paid for… they bring in the lobby a dirty mattress and covered with a sheet and they wanted to put my baby sleep there. I tried to explain many times that this is not what i paid for, but they didn’t care! I called after booking and explained everything what happend. Booking contact the property but still they couldn’t resolve nothing with them… and i went again on reception and i start to fight with them, tell them i will call police and go to the embassy if is necessary… they continue saying that we are only two persons, like why we would need a third bed… i explained that this is what we paid for and is for the baby normally. After minutes of fighting and screaming the woman manager came out from the office, which was just behind the reception bar, and ask me to come and discuss the problem… even though she already heard and for sure she knew the issue she came out to discuss after minutes of fighting and screaming with the receptionists… I was really tired and angry because all this happened and started to cry and fight with her as well, because is not normal all this to happened in a civilized country and especially because we were with a small baby. There are no rooms with 3 b

The rooms here are in serious disrepair—not just in need of a few fixes, but a complete renovation. During our stay, I reported over 10 issues, including a loose balcony railing, holes in the walls, rust, broken balcony doors, mold, and stained carpets throughout. Why there’s carpeting in a beach hotel, I don’t understand, as it’s far from practical and looks terrible. The food was decent, with a good variety and a fresh-cooking station that served new options each night, which I appreciated. However, desserts were limited in variety and exactly the same every night, which became repetitive. The all-inclusive drinks were a letdown. Soft drinks were off-brand, often out of syrup or carbonation, and the rest of the drink selection felt very basic and low quality. Entertainment was only offered every other night, with limited activities for kids, so they were left bored most evenings. Greek Night was so loud it went on until midnight, making it impossible for us to sleep. But the most frustrating part was the sunbeds. Despite a policy that supposedly prohibits reserving beds, it wasn’t enforced. Each morning at 9am, we’d come down to the beach after breakfast, only to find no beds available for our family of four. This led to stressed, unhappy guests arguing and tossing towels off reserved beds. And if you wanted a bed by the pool, the same chaotic scramble applied. I spoke to management multiple times, but Betty in management only offered excuses. There are clearly enough beds for everyone if they simply enforced the rule like other hotels. This lack of enforcement made the experience extremely frustrating, and it spoiled what should have been a relaxing beach holiday. To make matters worse, I’ve been waiting since August for a response from Hotel Brain regarding my complaint. It honestly feels like nobody cares. Management, there is a lot of work to be done.

If you think that this is a 4 star hotel, then you haven't seen anything in the world.
I don't want to sound rude, but you have to be crazy to pay for this "4 star" hotel.

The rooms are ridiculous. Mold, dust and dead (somewhere also live) bugs everywhere. I don't need see view if my room is disaster.
The bathroom door is all glass, it opens itself and you can't go to the bathroom in peace, because you have a feeling that there is no door.
The floor is with carpets, not hygienic at all. This is not 1985, please.
The dining room is full of cats and flies.
The food is ok,but they need to slow down with their spices, smell funny and taste strange.

The people who work there are good, they know their job and that's the best thing there.