Avalon Boutique Suites Hotel

We had planned to dine at Avalon in Rhodes Old Town after noticing it the day before while walking through the quieter streets of the city. The place looked charming and inviting, and we were looking forward to a lovely dinner in a peaceful setting. We even dressed up for the occasion. However, when we arrived in the evening, we found only two guests seated at the restaurant. Despite this, we were turned away and told that they do not serve dinner to people who are not staying at the hotel. This was surprising and quite disappointing, especially since they have a menu board displayed at the entrance, which clearly suggests that they welcome outside guests. It felt misleading and unnecessarily exclusive. We left feeling quite let down, as we had really looked forward to the evening. Luckily, we found another excellent restaurant nearby, which we ended up visiting several times during our stay. That experience more than made up for it.

We stayed at this hotel in the “Villa” in April 2024.
The villa we stayed in was un-livable. Here are some of our complaints.

The shower in the bathroom that is attached to the bedroom did not drain. The shower was not clean! The water went up to my knees. The water was disgusting and never drained so I was never able to wash off all the muck that occurred from not draining. Because of that my husband showered in the second bathroom. Water came dripping down from the ceiling into the living room into my luggage that was open and got everything in there wet. Clearly this was not a new leak because damage was seen on the ceiling from previous leakage. That bathroom also had an infestation of ants. The ants were all over my son’s toothbrushes skin care, clothes and towels. It was really disgusting!
So basically, we had two unusable showers, and one unusable bathroom.
One of the 3 bedrooms smelled of mildew and mold. After trying to find the smell I found wet rags in the closet. They were covered in mold. My son had to sleep in that room.
The entire villa felt dirty and was not cleaned properly.

The lighting in the villa was horrible. We couldn’t see anything in the bathrooms or in any of the rooms. The lighting was so inadequate! I don’t know how you think that that is enough lighting for you to rent this villa.

We also weeks before our stay for a transfer from the airport to the villa. That booking was confirmed via email They assured me they booked a van. I also confirmed with them a few days before we arrived. When we arrived at the airport, there was no one there for us. I had requested a large van specifically telling them we had four large suitcases and four carry-on suitcases. After waiting an hour for a driver we called the hotel and they had forgotten to arrange the transportation. After that call they sent someone in a small sedan car that would only fit less than half of our luggage. He had to find another car that could help get two of us and half of our luggage to the hotel. So we ended up with 2 cars. And we still had to pay for that, even though that mistake was on them.

We stayed up until 2:00 am searching for a new hotel.
When the gentleman that works there asked why we are checking out early we told him our issues and he seemed to know about all of them. They had no remorse or apology. They wouldn’t give us a refund. This was the worst place I’ve ever stayed and 100% the worst customer service I’ve experienced in my 55 years of life.
Do not stay there!!!
It won’t let me post 0 stars, but that’s what it deserves.