Soho Boutique Hotel

Positive: Location is great, very nice neighborhood and you can go anywhere walking or by public transport. Also, workers in general are very nice.

Negative: The double room they gave us had two single beds put together that moved constantly which was quite uncomfortable, and the bedsheets and towels weren’t very clean…
During the check in they ask you for all your credit card details, something that hasn’t happened to us before!

Firsty the location is excellent and we found the hotel staff friendly but apart from that the hotel was very dissipointing.

The room was tiny! The bed took up all of the space and we could hardly walk around the bed.

Room was dirty and very dated decor, I was looking forward to this stay as it's advertised as a boutique hotel and the rooms looked large and luxurious online.

This was like a dated and quite random travelodge room with a bamboo wall and this huge wall hanging of a women dressed from the year 2000.

Black scuffs all over the walls just tatty and run down looking.

The A.C didn't cool just made noise. Heating was on and we had no way of cooling down the room other than open the window which then made the room too cold as it was winter, Up and down multiple times a night to open and close the window.

Shower leaked all over bathroom floor flooding the floor causing large puddle by the toilet.

Shower head had leaks and hardly functioned. The whole bathroom was no bigger than a cupboard with a glass door that would not stay open and made the most annoying noise rubbing on the floor.

I opened a fresh towel to find a laundered hairball in the middle. Nice!

Towel rail hanging off the wall.
Integrated fridge didn't work, we reported it and were told that they would look at it but nobody did.

No tea making facilities either so both hot and cold drinks in the room didn't happen.

On the last morning at around 0830 we were woken abruptly by loud drilling and hammering coming from the next room, they were renovating and there were around 10-15 tradesman all piled in doing construction. This continued for hours until we checked out.

Well at least the rooms are being updated but really 0830! And no mention of it from reception when we checked in. Ref room 109. 4 night stay.

Location was great but no luxury to be found here.

Worst experience I had ever in a hotel! We booked for 3 nights and had to leave after the first one. The room stank due to the bathroom not draining properly. WC and shower got clogged and the odour was awful. And the only solution they had was to pour a tap of water through the drain... Of course it did not help at all and the hotel did not even offered a room change when there was availability (we checked externally, and there were some rooms at the same prices or cheaper). Additionally, the hotel announces sound proof rooms and it is quite the oposite. You could hear everyone on the corridor, conversations of the next room and bear in mind the hotel area is full from pubs and night clubs/discos so expect noise up to really late at night! We finally had to book for another hotel for the remaining 2 days and leave. Then, when we asked for a refund or compensarion, they have not answered any call. We have been through booking and after two weeks and 15+ calls (calling everyday) the manager was never there apparently! "He is on vacation", "by next Monday he will be available" "no, not today Monday, by next Tuesday or Wednesday maybe he is here..." I know he was there and just decided not to take any responsibility at all, so unprofessional and dishonest. But the review rate speaks for itself... We have even initiated a complaint process with all the evidence we got documented. In summary, really really bad experience, not even a true 4 star hotel by far and the customer service is absent and eluding responsibility!