Herbert Samuel Jerusalem

Been a guest of this hotel, just asked the security guy and other staff members to let me in to the lobby (I am with my baby boy 2 months old)
They didn’t let me in. Stay away! Garbage hotel and garbage staff! Probably they think they’re higher standards than the waldorf Astoria. Pathetic losers

We stayed here for four nights. The day we arrived our room wasn’t ready so they we had to leave our luggage’s with the front desk. Instead of placing them in a secured place they placed them by the concierge and we were not given a slip . After a long 23 hour flight I didn’t realize the faults . We ended up getting our room and on the 2nd day of our stay we realized my husband’s laptop was missing . We filed a complaint. Aside from the language barrier the security man told us he checked all the cameras and didn’t see any laptop, he also told us that where our luggage was placed for storage by the concierge desk there was a blind spot, how convenient. After we checked out I called again to see if someone found the laptop or any update, I left my information and they said they were going to call me back but no one did. At the end I feel like my complaint was not handled properly and I strongly agree someone stole it from the ‘secured’ luggage storage . I was never given a follow up .

Update : I understand your side but you still haven’t understood mine . We called the airline immediately once we checked out and they said they found no laptop . I called Herbert Samuel once again after being checked out to relay the message and I was told I was going to get a call back but I never did . We were shown all the security videos but not the one where the laptop was stored . You guys clearly said it was a blind spot and we have to fix it . I am only warning future hotel guests from my experience since I read reviews too .