Where to stay in Jerusalem

Ahmad, the manager went above and beyond to ensure that we had a good stay. He was professional, courteous, and gracious. Friendly staff, good buffet spread, clean rooms. Two thumbs up!

This hotel is placed well about 15 minutes to the Damascus Gate which is one of the entries to the old Town. Food was more or less the same every day. Rooms are a good size, our room had a bath and side shower. Beds were reasonably comfortable.

Good hotel especially for tour groups. Clean well maintained room. Bathroom looks outdated. Bathtub is too high and is a safety risk. Elderly and children can slip and fall. Shower door is only half and water spray can cause floor to be slippery and messy. Restaurant is huge and is crowded quickly. Breakfast quality and variety are better than during dinner. Need more fruit variety : banana, figs...

We really enjoyed our stay at this hotel. The rooms were spacious and clean. The breakfast buffet was also good. The location was about 15 minutes away from the old city.

at first i was checked into room 542 it was right in front of a highway and i couldn't sleep, windows are not soundproof. i asked for a room Change and Left my baggage in reception they kindly switched my rooms without any extra fees, i tried the gym and the pool as well, the pool is a little small, the gym was well equipped, buffet breakfast and dinner here is awesome. and it's within walkable distance...

I fell in love with the chocolate girl at the reception

Great place in the heart of Jerusalem. Lovely and helpful staff. Great spa treatment: Emily was wonderful. Nice indoor pool and nice views for your breakfast. The spa is not stepfree, unless I missed a ramp or another entrance but you do have disabled access in the pool, which is located on the same floor. The area is fantastic, within walkable distance of the Old City, Mahane Yehuda (or two light...

The hotel boasts a lovely inner pool that's perfect for relaxation. I was particularly impressed with the massage services offered. Its proximity to the city center and restaurants is a major plus, and being near the old city adds to its charm. The location is truly picturesque. A recommended stay for those visiting the area.

Amazing hotel in the holy city. A team of Jews, Arabs and Christians giving a great service to a group of tourists that I lead. Big thanks for Rafik, Fifi, Rafek and all the personnel from reception, bellboys and restaurant (i dont remember all the names!). Big thanks for responsiveness and mostly for their smiles in every area of the hotel. 10000 stars.

Clean and well-kept with staff who is friendly and accommodating, the Herbert Samuel Hotel is centrally located. The old city is within walking distance. It is also surrounded by various shops, cafes, and restaurants where you can enjoy the local cuisine. Our room is spacious and, situated on the ninth floor, has a lovely view of the skyline. Although I prefer my bed softer, that's just what it is...

All around excellent service from start to finish. Our family has been visiting Israel for generations since the early 1970s and we've stayed in a wide variety of hotels, from executive suites in well known 5 star chains to hostels and even kibbutz! So, it says rather a lot when this visit to Herbert Samuel Jerusalem Hotel may well be the best hotel experience we've ever had in Israel! On this occasion...

We had a great weekend at the Herbert We stayed at a top floor suite The staff is very helpful and are very approachable The room had floor to ceiling windows with amazing views, to bad the glass itself was not clean The food is excellent, we had to wait some time until we were seated for dinner, the dining room it self has a unique design and is located in the top floor, note that half of the tables...

Great service, very clean and good food

What a lovely hotel. Very helpful, attentive staff. Excellent meals in the restaurant. A spacious bedroom with all facilities. Highly recommend .

Great food. Clean hotel. Walking distance from the zoo

Nice Hotel, nice staff and nice food. Just the entrance has more the flair of an entrance to a military base checkpoint than a hotel.

Beautiful brand new hotel, upgraded and modern, with all the facilities you could dream of. Excellent breakfast, attentive staff, great location. Can't wait to go back!

soo nice hotel and erea

Eliya Adi and Madlin were absolutely fabulous. The rooms are fabulous for one up to two people comfortably. The cleaner of the seventh floor was amazing .The location is stunning as far as being near the King David and other hotels and the gorgeous parks all around and first Station Shopping Mall. However for the train it's too far which kind of annoyed me but there are buses across the perfect for...

We have been particularly impressed by the fantastic level of service at this Prima Royale Hotel. Every one of the staff members really goes out of their way to help. Nothing is ever too much of a trouble. We stayed half board and we’re extremely pleased to do so. The food was particularly brilliant and would certainly return to this hotel whenever staying in Jerusalem again. Thank you 🙏 very much...

Exceptional service and atmosphere. Excellent location within walking distance of beautiful parks, shopping. One always has restful sleeping in this hotel. The Prima Royale is a hidden gem in Jerusalem. Room’s always clean and are a nice size. Adi at the front desk always has the biggest smile she is so helpful with all the guests adding to a most pleasant stay. I will definitely book again.

Adi was great! The rooms were very charming (we liked the special touches like the nostalgic hanging lamp in the room. It looked like one our Great Grandmothers would have). The bed was a bit too firm & no wash clothes in the room. (It would have been nice to have coffee where they had the juice set up in the lobby, but this is probably a spoiled, American thing). A/c worked great! We loved all the...

We booked 2 rooms for our family of 6. Our 3 big kids shared a room and we shared a room with our youngest. There was a common private hallway in front of both rooms that had a private door. Our key cards to our rooms also opened the door to the hallway. Breakfast was great. Israeli style…. Lots of salads, veggies, cheeses, breads and egg dishes. Our less adventurous eater made himself a cheese sandwich...

We loved staying here. Clean room, superb breakfast and the rooftop a must for sunset. The staff were super helpful the whole time and organised us a driver for a private tour. Charlie had fantastic english skills and was a great tour guide for biblical and israeli history. We felt safe and got more out of this tour than any other we had that week. A locals perspective.

Breakfast was very good. We didn’t have any other meals. The milk with the cereal should have been cold!

A boutique hotel with great and very personal service, very good location and beautiful rooms. Thank you hotel Noel for a great experience!

It’s the second time staying in this lovely hotel. It’s a room en-suite only with no elevator but it’s only one floor. There is no room service & reception is there only during the day. Make sure you aren’t booked in a room that is opposite a nightclub which we were. I haven’t slept for two days, besides the hooting that they love in this country. Making the noisy rooms soundproof would really help...

Bathroom facilities and services, e.g. Jacuzzi was comfortable. The AC was quite and good.

Nice stay in the heart of Jerusalem The room was very beautiful with a modern design, and there was a nespresso machine in the room with cookies and mineral water. Breakfast was served at a nearby cafe, which was a fantastic location with delicious food. The receptionists were extremely helpful in all situations.

Stunning hotel, located right in the center. The hotel staff is courteous and welcoming. The level of the hotel is very high, new and designed. Soft and pampering towels and a comfortable bed. The hotel's breakfast is served in a corner café, a charming and pampering café. Really recommend coming! We will be back as soon as we have a chance

Elegant little boutique hotel, clean and located very central. Gregory was very helpful and nice, thank you!

I highly recommend this beautiful hotel, perfect for couples as it’s very quiet and we had a room with a jacuzzi . The location is fabulous, 10 minute walk to the shuk and 20 minutes to the kotel. The service is first class and the staff super friendly and helpful in every way. I especially want to mention Mohammad who has taken care of us from the minute we arrived to the hotel and made sure we got...

I stayed at Leonardo Boutique with my parents for 5 days (25-29.07.23) and it was the best choice ever. The rooms were spacious and very clean, the location was perfect - very close to the old town but at the same time a walking distance from the urban city center with many pubs and restaurants. But the best part was the staff - it’s very rare to encounter people so welcoming and friendly, determined...

A small hotel located in the heart of the city, close to everything important. The rooms and the shared spaces are well maintained. There is a jacuzzi (no pool). The food is very good. All in all, highly recommend for a quiet urban vacation.

Wonderful service and personalized attention! The daily breakfast was exceptional! AND even beyond these accolades, I would like to give particular mention to Khaled who served us daily at breakfast! He could not have been more hospitable! He is an exceptional professional! He was the best start to each of our mornings!

The hotel is close to shopping, restaurants, important sites, and all within walking distance. Soufin, was such a gracious host at the restaurant where we usually had breakfast and dinner. The food was outstanding and his staff made sure our group of 16 had everything we needed. The rooms were comfortable and clean. I’d recommend checking this hotel out!

We were group of seven and visited Israel for the first time to see Holy Land. A great boutique hotel with good services. Clean room with good amenities! Great breakfast with ample spread! Certainly recommend if you are looking for a good accommodation and great BF with a reasonable price.

The cleanliness in the bathroom needs some work - there was hair in the shower. Also the carpet in the main room was visibly dirty.

Wow wow wow Mamilla. Your service and luxury are truly unmatched in Jerusalem. Mamilla has everything you could want during a visit to Jerusalem- wonderful location close and walkable to the old city, kind employees, luxurious rooms, and delicious food. In particular, Rania is an absolute superstar. You will probably see her walking around at breakfast, introducing herself and getting to know you with...

I was fortunate enough to spend a few days at this lovely jewel 💎 of a hotel 🏨 right next to the old city and next to the mamilla mall. I have only good things to say about this wonderful Hotel including its wonderful staff that are always accommodating for any needs you might have and especially the concierge desk Savana and team. When you are traveling to Jerusalem it's good to have a concierge...

The service is beyond expectations It is so genuine,so warm ,so gentle ! This is by far the best hotel in Jerusalem! From the Valet at the entrance, and by the wonderful Bisan at the reception to all the waiters, cleaners, spa team etc.. Don't even bother to dine outside the hotel, they got great food and the service ...already said.. We enjoyed every minute! Thank you

We had the best stay at the Mamilla Hotel in Jerusalem! Everything was perfect (breakfast, Shabbat dinner, room, etc), but what we needed to accentuate here was the exceptional service. A shout-out to Rania who checked on us every single morning during breakfast, making sure we were happy (and we were!); to Stefan and Ella (concierge) who are so patient and don't rush you when you need information...

We are happy to write a review of the hotel but we need to clarify our credit card bill from the hotel first. We've sent an email but haven't heard back yet. This is our first priority. Our dates of our stay were June 13 -14, 2023. Our bill is listed under our last name noted above.

We loved this hotel and its staff, especially the concierge team who are incredible! Stephan is hands down one of the best concierge I have seen, with prompt attention to emails and great suggestions! Our room was lovely with a great living room and bathroom and modern aesthetic. The decorations are minimalist in the rooms, functional. Overall, the hotel has a modern vibe and is in a great location...

Great hotel!! Service was amazing! The place is incredibly clean, rooms are bigger than other 5* hotels locally. They upgraded one of our rooms. Great price! No lobby but location is superb! I was so pleased with this hotel stay! Will definitely come again! Staff was so kind, all requests taken care of so swiftly!

Stayed there with my friend around 2 months ago for one night , beautiful simple and clean hotel , the receptionist was professional , if you’re looking for a safe space to stay in a good area then I definitely recommend it to you . I know the managers personally.. thyr’e good people. Wanted to thank them so i did half the housekeeping job and I’m guessing they felt so happy when they walked in (the...

Easy to reach there from any point of the city.

The room I had was clean but not very well maintained. A drawer was broken and hanging on by a piece of tape. The sink handle actually fell off when I turned on the sink, and the lights weren’t working properly either.

The service was amazing, Amir is great!! The location of the hotel is in the center of attention, close to the 'Machne market', 'Mamila evenue', electric train staition- Jafo station. Also highly recommended is the bakery 150m outside named 'Maafe Yehuda'. Truely delitghful!

Great location, close to everything (Western wall, Tower of David, Machane Yehuda, Manila mall, etc.) very clean and specious room and bathroom, comfortable beds. The kitchenet has everything you need including refrigerator and microwave. Highly recommended.

Great location, good prices and verry good and tasty breakfast

A simple but adequate hotel in a quiet street right in the center of town. The room was small but pleasant and clean. The shower was clean but on the small side. The staff are friendly and attentive. A good low budget deal. The downside: a slightly unpleasant smell in the corridor and a noisy pub close by that went on till late at night. So ask for a backside room if you are sensitive to noise and...

"The hotel is located right in the centre of Jerusalem, but on a very quiet street, excellent location. Room was very spacious and clean with free wifi. We were told we could go to have buffet breakfast at a nearby sister hotel, but found the breakfast served (with a friendly smile) at the hotel more than sufficient. Very good value for money. I will be staying there again. Nothing to complain about...

Hotel was spacious and perfect for our large group. The buffet breakfast and dinner option an excellent way to start and end the day. The gym, pool, sauna, steam room are a bit outdated but still great for using.

The meal hall is set up in a very chaotic manner, people walking all over eachother to get to items and we often found ourselves having to search for cutlery. The room itself was clean and comfortable and the indoor pool was nice as well, especially since it is open until 9pm.

The room was ok, but cleanliness needs to be maintained, and some staff needs to be trained in how to greet and smile at the guests when they are on duty. Food was good tho.

Old place, carpets and elevators are dirty. I had to clean the table to use it. Dinner was good however no options of fruits, only watermelon...should increase options of health dishes

Royal Wing Hotel is one of the most respected and reputable hotels in Jerusalem. The hotel is a high-rise building with an amazing view of the neighbourhood. The staff are nice, very friendly and accommodating. The rooms are well furnished, there is free WiFi, the TV has adequate channels that can entertain a global traveller. There is an intercoms, 24 hours room service and many other facilities...

There is a pool gym and the place is cool. The food is a joke... It's awful. For some unknown reason the resupply of the towels and toilet paper was inconsistent...

we can reach the city by tram.... not too far, so it is well situated I like very much the pool outside

Nice central hotel. a minute walk to main jaffa street. There was a strong smell of sewage coming from the parking lot to the hotel. The service and the food in the dining room was excellent.

Nice hotel at the center of Jerusalem. Highly recommended!

Nice hotel. Small room that was not vacuumed. I had to use antihistamines. However it is in a great location quiet and great breakfast.

we've just checked out after a night's stay at Eyal. it's located in the center of the city 200 m from the tram line, very close to historical sites in the ancient Old City, but also to the more recent neighborhoods of nahlaot and nahlat Shiva, and active commerce and entertainment area. it's one of the few surroundings where you may find anything open during the weekend in Jerusalem, and it's not...

Helped us in a pinch getting a room after we were locked out of our hostel. Even helped find the cheapest possible room after midnight as well

Given the price I wasn’t too sure what to expect. It was fabulous. For such an affordable rate. Location was incredible just on the edge of the old Town. Staff were super helpful, very clean rooms and a good breakfast.

The safe in the room was locked . The fridge is in a cabinet totally enclosed, no wonder it can't get cold. Parking is advertised free but is very limited in space. So we had to find our own parking. Good luck! Clean room . No smell. Good bed. Great 12mn walk to Jaffa gate. I would stay again.

The Hotel is nice, but the people working there not friendly at all. Didn't make me feel welcome. It's too bad cause everything else was great.

Hotel room was clean enough, we had no major issues during our stay. Someone was always at the front desk. The bathroom floor flooded when we showered, but a couple towels soaked it up well. Good value for the price. Great location; restaurants, markets, tour meet ups, etc all in walking distance.

Nice simple tourist class hotel. Staff generally helpful, breakfast decent and location central. Demerits for poor room upkeep and maintenance. The place could use a remodel.

The breakfast was amazing! One of the best hotel breakfast experiences I have ever had. I love the large selection: cheeses, fresh veg, breads, juices, eggs, havla, oatmeal, cereal and espresso machine...and more!

Good hotel in palestine

Great restaurant downstairs. Doable walk to old Jerusalem. Lots of night stuff in neighborhood

Pretty ok, but noisy

A spectacular hotel! It is beautiful and so centrally located we didn’t take one taxi. Karim at the front desk and the meticulous housekeeping staff made sure our rooms were set with welcome treats for Hilton Honors status. Bilal the concierge helped us get a reservation for our favorite dinner of the trip. Fouad in the Palace Restaurant went above and beyond to help us find a valuable item we had...

My family is staying for a few days to do some sightseeing in the Holy land. What an impressive hotel and wonderful customer service. Everything from front desk, concierge to housekeeping. We needed an extra bed for my teenage daughter and Muhammed ensured she had a roll a bed brought in and set it up himself with fresh linen. He really takes great pride in his job and working for Waldorf Astoria Hilton...

I stayed here a while ago with my wife when visiting Jerusalem. It seems like I forgot to post a review for this place. The staff is super friendly and professional. I received an upgrade to king grand deluxe from the king accessible room due to status. I was was guided to my room and shown the amenities, including how to operate the "in mirror" tv in the bathroom. The room is spacious, clean, and...

Superb location, oversized rooms, and unique spa and pool area. Unfortunately, service was quite underwhelming except for the helpful concierge. Staff goes through the motions but aren’t particularly friendly or helpful that you’d expect at a luxury hotel. Massive mediocre breakfast buffet. No outdoor space - it’s closed until summer which makes no sense. Would be better to have higher quality and...

We met friends in the lobby. Had a snack which was OK.... Very pricey.... I am interested to know who cleans all the silver..... Altogether a positive experience in a wonderful position

We had afternoon tea to celebrate a family graduation. Unfortunately the afternoon tea itself was a little underwhelming. The scones and cakes were good and the sandwiches were OK. However, the bread was really dry and it took a few complainants for them to change it, but once it was changed the sandwiches were great. The servers definetly made a good effort. All in all it was a decent experience but...

A basic hotel, with a low maintenance level. For example, the TV and the safe in our room did not work.. Breakfast was good and the location is good: next to the light train and within a 20 minutes walk to the Old City.

The breakfasts have always been excellent and the location also.

We were a large group from Mexico and we recently stayed here, the rooms were very comfortable and the beds were amazing! The food was very delicious and me and my grupo agreed that the hotel was amazing!! We loved it! Also the service is top 🥳 Definitely stay here if you are Visiting Jerusalem, I would also like to mention that it is very close In walking distance to mamila and old city! So that was...

The Hotel Stuff is kind, but it takes time until they fullfill your needs. The room was clean, but things getting old. The coffee and hot choclate at the bar is very good. The location could be more calm. 15 min walk to the center of Jerusalem

room is perfect location very practical breakfast perfect

Conveniently located to old city! Great base to see old Jerusalem from. The hotel is a little older but we'll maintained and worth the value. Pool was excellent!

I had the most incredible experience at this hotel, truly making it a standout destination. From the moment I arrived, the staff's warm welcome and attentive service set the tone for an exceptional stay. I must particularly commend Pauline at the front desk, whose professionalism and friendliness were truly remarkable. She went above and beyond to ensure that every aspect of my stay was perfect. Her...

Very nice and comfort hotel to stay in the center of Jerusalem. Close to the Old city, The First Train, Mamilla. There is a free parking and free entrance to the adjacent great sport center. The staff is very friendly and the rooms are clean. Breakfast was nice, not more, need to make it better and ask the staff to refill vegs and diary products. For families - there aren't big family rooms or rooms...

This is a good bang for the buck. Location is great, outside the old city but still close to the Jafa gate and a really nice shopping mall. The rooms are good, our room was partly renovated and could use a full renovation, but I'm afraid that would ruin the price aspect about it. The breakfast is good, is a buffet type. Protein choices were somewhat limited. Lots of veggies for breakfast.

I stayed with my month old toddler in this hotel for a couple of days in March 2022. The structure and the building are very impressive. Unfortunately I did experience a lack of customer service. There seems to be very little communication between the management and the people who work there. in my room we had a huge gap in the door so the air conditioning/ heating would constantly go on and off because...