5 star hotels in Florence

Our stay in Florence was truly unforgettable, largely thanks to Constanza at the front desk. From the moment we arrived, she greeted us with warmth and grace that instantly made us feel at home. Constanza’s attention to detail, professionalism, and genuine kindness stood out every single day. She anticipated our needs before we even asked and handled everything with such care and compassion—it’s rare...

It’s a great hotel. Of course we were upgraded ($$$) to one of the riverfront balcony penthouses , which are fit for a king. There is not a better room in Florence, if that’s what you seeking. A highlight of the hotel is location, the rooftop bar and restaurant are unique and beautiful. we were shown the other king rooms and they were nice. Service and all respects in the hotel is extremely professional...

5 stars all around! from the first day I emailed the hotel about making sure both my rooms were adjoining, the staff was on the ball. even after getting my Reward upgrade they still made sure the rooms were adjoining. We walked from the train station to the hotel and the staff saw us coming down the street with luggage, they did not walk, they ran to us to help. It was an Unbelievable welcoming and...

I celebrated my birthday at this rooftop, and it was an unforgettable experience! The staff were so kind and professional, and they even surprised us, which made the day extra special. The view was absolutely breathtaking, and the atmosphere was perfect. Highly educated and well-mannered team — 1000% yes from me! Can’t wait to come back.

Beautiful hotel on the river! The age and beauty of the furnishings alone were worth the stay, but the view from our balcony was gorgeous! Roof top bar offered amazing views and excellent craft cocktails. Location was perfect for walking to all restaurants and historic sites. We never had to take a taxi anywhere. Staff was super friendly and service was top notch. They offered us an extremely romantic...

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.

Beautiful hotel in a wonderful location. All of the staff were wonderful. They are knowledgeable, kind and professional. I often wake up early in the morning andgo downstairs, so my wife can sleep. Every morning between 4-5, the night manager would great me with a genuinely big smile and offer to make me a coffee. He’d also bring me some shortbread cookies. The hotel bar is lovely. It is so nice to...

Excellent hotel, our room was very dark and from the entrance it smelled like sewage but it was super clean and comfortable. Alessandro the concierge was very efficient, polite and provided excellent service. The chief waiter at the breakfast room was also amazing, nice and efficient. The location is fantastic.

We stayed at the Bernini Palace between July 21-25 and I recommend this hotel for several reasons - its location, charm, history, breakfast, and air-conditioned rooms. Our room was elegant, spacious, and full of history. The reception staff were always courteous and helpful. Special shout-out to Lorenzo, the concierge, who greeted us with a friendly smile and worked hard to book us day trips out of...

Our stay at the Bernini Palace was truly unforgettable. The hotel, set in a gorgeous 15th-century palace, felt like stepping back in time but with every modern comfort. From the moment we arrived, the staff made us feel so welcome and cared for. Our room was elegant and comfortable, with beautiful touches that made it feel special. Breakfast in the stunning hall, under frescoed ceilings, was one of...

Excellent hotel! Staff was very friendly and accommodating! Great location!! We were very happy with our stay here! If we come back to Florence we will definitely stay here again!

Love this Hotel, specially traveling with a two year old boy. The staff was amazing, the service impeccable, the location with the walking distance to majors attraction. Thank you so much, The Campos Family.

There are cockroaches in the room, the bathroom exhaust fan doesn’t work at all, and we informed the staff on the first day, but they still ignored it. Breakfast is always just two types of vegetables, monotonous, and with a very low cost-to-value ratio compared to the price. The toilet paper often doesn’t flush properly. It’s a hollow hotel that’s all show, pretending to be luxurious.

This is the best hotel we stayed in Italy, with amazing attention to details, including room facilities where you will be amazed by the set up of the bathtub, the concierge, Cosmo, who can book you any restaurant in the city and grant you VIP treatment in The Mall Firenza, the doorman’s hospitality is also amazing, plus it is in the center of of city where all the hot spots are in walking distance...

Beautiful hotel. Great location. Cleanliness excellent services professional and kind staff. My favorite hotel in Florence

The location is good, the service is good, and the bathroom is a bit small.

Beautiful hotel, great location

The suite we booked is in Rococo style. It's very beautiful and clean. It has an excellent location. There's also a super delicious dessert shop called Iginio Massari opposite. I've been to Florence many times and this hotel is my favorite.

We only stopped in for a drink after dinner but beautiful hotel, bar and lobby. Can’t speak about the rooms but I’m sure they’re beautiful. Centrally located in Florence on Borgo Pinti. Hope to stay here one day

Perfection - From the moment we walked in to the moment we left you guys knew are name and we’re nothing but polite and professional through out are whole stay! On top of that the hotel was amazing, clean and perfectly located. The hotel is beautiful and the garden is a great place to walk around too. The hotel is a simple 10 minutes walk to a majority of the major sites.

We had an amazing stay at the Four Seasons Hotel in Florence. From the moment we arrived, everything felt special. The rooms are absolutely beautiful – spacious, elegant, and thoughtfully designed, with every detail carefully considered to make you feel comfortable and relaxed. What really made our stay outstanding, however, was the staff. Everyone we encountered was incredibly friendly, professional...

I booked one night through AMEX with an upgrade to a suite, four categories above the standard room, exactly as shown in the photos. The hotel is absolutely stunning and the welcome we received was exceptional. Because the specific treatment I requested was not available, the hotel generously sent many beautiful gifts to the room. The suite itself was extremely luxurious and comfortable. There was...

Four Seasons Hotel Firenze is truly exceptional. We stayed in both a historic room and a newly renovated room—each one was incredible in its own way. The staff is extremely attentive, and the entire property is absolutely stunning. It’s a short walk to the city center, yet it feels peaceful, quiet, and completely removed from the noise. The gardens are gorgeous, serene, and beautifully maintained....

Satisfied, Sanitation: Very good Facilities: Good

Hotel Firenze Number Nine is a true 5-star gem in the heart of Florence. It’s just a 7-minute walk to the Duomo and about 15 minutes to Palazzo Vecchio, the Uffizi, and Accademia. The location is surrounded by excellent local restaurants away from the typical tourist traps. The hotel is immaculate and the staff is incredibly warm and helpful. They really went above and beyond trying to accommodate...

This hotel is an absolute gem! Staff, in particular Saeed, are super helpful. I normally only stay at larger chain hotels, but after staying at Hotel No. 9 I will look for more brands like this. The entire hotel is very well kept and elegant. The location is great, near great restaurants and shopping. Stay here when in Florence.

It's a bit different from how it used to be, but the staff are friendly and the rooms are well-cleaned. The absolute best part? The Duomo is just a 5-minute walk away, haha! Other spots are also easily accessible. The Central Station is less than 10 minutes away, and getting around to all the tourist sites is super convenient. I'm thoroughly satisfied.

This hotel doesn't live up to its five-star reputation. The location is okay (though Florence is small, so walking distance isn't all that far), but everything else is just okay. The service, in particular, is rather arrogant. They think they're a five-star hotel, so they're full of formalities. For example, they ask you to sit away during check-in and then bring it back after you're done, which actually...

I don’t often write reviews but this hotel warrants one! We arrived in the hotel lobby at around midnight with our two daughters. We had no booking, but rather had walked from our previous accommodations after finding cockroaches and looking for somewhere else to stay. We were actually on our way to another hotel but stumbled upon this one and noticed it was open, looked lovely and had someone at the...

Friendly and welcoming front desk service.

We had an absolutely wonderful stay at the St. Regis Florence, and our experience started off perfectly — thanks to Rosella. From the minute we checked in, she greeted us with warmth and professionalism. Throughout our stay she treated us exceptionally well, always going above and beyond to make us feel welcome and cared for. Her kindness and attentiveness made our visit truly memorable. We always...

One of the Most Beautiful Hotels in the world… delicious cuisine, stunning decor, Best location in Florence and Royal Service by a Kind Caring Loving, Respectful Staff like Pieta who created the Ultimate manager in the world and Luca at the front door who went far and beyond sweet by taking such good care of us. While so many other people treated with such kindness, house keeping, room service and...

Overpriced and not worth it. Everything just feels like a constant money grab. First Marriott property I’ve been to where you must sign a bill for every free breakfast. Clearly just trying to get people to tip the staff (tip for self service buffet). Also, butler service doesn’t really mean much unless you want your clothes pressed. Otherwise, you’re getting the same service from the Excelsior across...

If I could give 6 stars.. I would! We just left a total of 7 nights at this fabulous hotel, and I will treasure the memories that we made for the rest of our lives! Every single person that works at this property move together like a fine machine to make each guest feel as though they are the most important person in the room! You can feel the camaraderie between these people , and you can tell that...

Easily the best St. Regis we’ve stayed at and one of the most exceptional hotels anywhere. Staying here is every bit as historic and immersive an experience as exploring the city’s landmarks. The rooms are named after Florentine sites, decorated with frescoes and classic furniture yet fully modern in comfort. The Winter Garden Bar is perfect for a late afternoon pause and home to the best Negroni...

Because the previous stop, St. Regis Venice, left us with a great impression, we thought that St. Regis Florence would be just as good, but it was not what we expected. We stayed for three nights in a row. On the first night, halfway through the shower, I started to have tears and runny nose, and it became difficult to open my eyes. I sneezed many times. I must be allergic to something. After leaving...

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this...

It is a luxurious hotel. Breakfast was amazing. The room was super nice, mattress and pillows are perfect. The atmosphere is cozy and wonderful. A very beautiful rooftop. Amazing cocktails in the bar. I love it

Great location and very friendly and attentive front desk staff. Only about a 7 minute walk from the train station. The restaurant was INCREDIBLE. We had dinner there one night and the chef came out to meet us. Delicious food and great service. Also had breakfast there and they had a great selection of items. We had drinks one night on the rooftop which has amazing views of the Duomo. Great service...

From the first Moment of email contact in advance until i left, the whole team did an amazing an passioned job. special thanks to Cecilia, Alessia , Mirko and Antonella. The Restaurant and the Wine Tasting are super impressive! The valet parking is working smoothly. Very nice Rooftop Bar with amazing views. Rooms are clean and well-equipped We will come back very soon! Kind regards Marcel

The BEST hotel we stayed at during our 2 week euro trip. Staff were incredibly friendly, helpful and caring. They even brought our toddlers some coloring books and teddy bears after we checked in. Highly recommend. Clean, great modern rooms and bathrooms. Walk in showers!

From the moment we arrived, Tivoli Palazzo Gaddi Firenze impressed us with its charm and authenticity. The building itself is a beautiful piece of Florentine history—elegant, timeless, and full of character. You truly feel immersed in the culture and heritage of the city just by walking through its doors. What made our stay exceptional, however, was the outstanding service. The staff went above and...

Our experience was nothing short of wonderful. From the moment we arrived, having to drive and valet in the heart of Florence, the service felt effortless and genuinely welcoming. Every staff member was incredibly kind and attentive. Our room was beautiful with a lovely view, and the location couldn’t have been more perfect for exploring the city. Every minute of our time there was enjoyed to the fullest...

After a year filled with its fair share of challenges, I walked into Hotel Savoy, and from the moment I arrived, I felt like all my worries began to melt away. The check-in experience was nothing short of exceptional. The staff greeted me with such warmth and genuine hospitality that I immediately felt like I was home. In a world where it’s easy to feel like just another guest, Hotel Savoy makes...

I recently stayed for two nights at this hotel with my wife and daughter, and I can wholeheartedly recommend it. The comfort was excellent in every aspect – from the quality of sleep to the impeccable cleanliness of the entire place. The staff, in addition to being extremely professional, were also well-prepared and attentive to all our needs, making our stay even more enjoyable. The food was excellent...

Beautiful hotel; incredible service…within the first few hours, the entire staff knew our name. They made it a point to learn our names and make the experience seem intimate. The food at Irene was wonderful. Room service was timely and got our orders right (this rarely happens). The service was great. Beautiful hotel; large bathrooms, lovely bathtub. Very comfortable bed and pillows. Very cute bar...

I wish I could give Hotel Savoy additional stars. Five star hotels across the world are not equal and our trip, which has included only five star hotels, has illustrated that point to us again. A stay is not simply about luxury but also about a level of service and the small details which add up to a big difference in quality and experience. Hotel Savoy ‘gets it.’ We stayed in a beautiful one...

Great hotel right in center of Florence! Nice rooms (we had 2 connecting rooms for my husband and me and our children). Breakfast was great, everyone who worked at the hotel was very helpful and kind, nice common spaces, air conditioning worked great during a heat wave. Would definitely recommend!

Stay in this wonderful little hotel on our trip to florence. The weather was really warm so when we stepped into the hotel the air-conditioning was immediately noticeable and a great relief from the heat. We were greeted by a lovely lady that was very kind and help us check in very quickly. They offered us coffee or a cold drink on arrival which I though was a lovely touch but we just wanted to get...

Excellent service through and through. A hotel that treats its clients like royalty with their attention to courtesy, friendliness and total availability to assist at all times. We visit this hotel yearly every time we visit Florencs as it is a second to none for us. Special mention goes to Elisa for her utmost support.

The building is beautiful - tastefully decorated, incredible comfortable, an oasis of a garden. Breakfast was fabulous. Great location - 15 minute gentle stroll into the centre of Florence. We stayed for a few nights and then went to Sienna, but cut our visit there short and came back to Dimora Palanca - it was like coming home. The best thing for me was the staff - Giacomo in particular. I stayed...

Very nice boutique hotel, with good service and nice rooms.

Very good and considerate staff. Always available. Awesome design and very good lighting and landscaping, albeit a questionable caliber of guests (some hotel guests were staring at me in a way that makes me feel unease and somewhat uncomfortable), but i understand totally it has nothing to do with the hotel itself. Would recommend for people who want a relaxed and laid-back stay in Florence. This...

Everything was perfect. Truly worth every penny. GC was a remarkable host.

The most fantastic "doormen" in the world!! There's nothing they can't or won't do for you... In addition to their expertise, lovely rooms, excellent location, perfect service.

The hotel has the best taste! Simple yet elegant; classic yet modernised! The service has beaten my expectations which usually is very high. If the breakfast and hair dryer could be improved, it will be perfect!

Great location, beautiful rooms, exceptional service. We had an amazing stay during our time in Florence.

This is Florentine service at its best. I was there with friends to celebrate a special day and the staff at the Lungarno were brilliant. From check-in to checkout, it was effortless luxury supported by smiling, involved staff who made certain that our stay was a good one. There were many, but Zach and Andrea were exceptional.

This hotel was spectacular, and the owner put a lot of work into makeing it unique it's some of a kind... (you have to visit it, to see what I mean by that! ) The room that we had was only slightly lacking, not the best views and didn't offer a hot water or coffee maker. I would recommend it all the same though, to anyone. The location is fabulous!

A treat to sit and watch the Arno over a glass or three. Very knowledgeable sommelier, happy to assist but not pretentious.

It's very good. The room is big and well decorated. The location is not very central. But Florence is so small. It takes only 10 minutes by taxi to reach major attractions. Compared with other five-star hotels that cost 6,000 yuan, it is really good.

Wonderful hotel, top-level services, very kind and helpful staff ready to fulfill every possible request and information. Very spacious, very clean and welcoming rooms. Amazing restaurant and breakfast service. The reception service is top, everyone is very good, especially Mr. Paolo, always very attentive to making guests feel at home. COMPLIMENTS

I had the pleasure of staying for a work conference at the Columbus.. Paolo, Massimo, Michela, Alessandro, Domenico, Marco, Carolina and all the staff from the caretaker to the cleaning company are the 5 stars and more of this HOTEL! Maximum welcome, smiles, kindness, pampered and assisted like never before! Compliments to the owner who surrounded himself with qualified and professional staff!

Excellent apartments, very attentive attendants, good room service and varied breakfast. Has a nice view, although not facing the principal part of the city. The rooms are spaced and have a private bathroom. Real bathroom, With bath. A little expensive though, but royally worth it.

The hotel was decent. The staff was polite and somewhat friendly. The breakfast included was very good and had several variaties to choose from. Overall a nice place to stay for a few days in florence.

The room was clean and comfortable. There is free WiFi and it is just down the street from tons of bars and restaurants.

Hotel La Gemma was beautiful. Very convenient location and staff were very friendly and accommodating. Highly recommend.

The room is small. Although there is a window, it is closed because it is a bit noisy facing the street. The room is stuffy and obviously much more humid than hotels in Milan and Rome. When checking in, they offered a welcome drink but it was charged. It was a bit strange to wait for a long time in the lounge. The overall hygiene is OK. The biggest feeling is that it is small, stuffy and humid.

A beautiful hotel in the heart of Florence.

The rooms are small , is not quite a luxury 5 stars hotel. But location is the best.

The La Gemma is a wonderful place to stay in Florence. Staff was very helpful & gave us a nice upgrade when we checked in for our second stay there. They also put a bottle of chilled champagne in our room to celebrate my birthday. Also enjoyed the lovely spa & rooftop outdoor lounge area with amazing views of the city. Will definitely stay there again.

A beautiful luxury hotel that has been open for less than two years. Breakfast is excellent with a choice of three menus. The refrigerator and minibar are free, and water is provided for the number of guests every day. The location is very central, so it is convenient.

Stayed at LHP river & spa twice. They couldn’t have been nicer or more helpful and the rooms were very clean with nice amenities. The breakfast they serve is fabulous, with fresh home baked goods and cooked on premises roasted veggies, cheeses, frittatas and smoked salmon. The location is wonderful as it is away from the hoardes of tourists. If you are too lazy to walk a bit for the peace and the views...

Booked a hotel down the road, got locked out due to "system error" Called LHP at 2am, the 24h concierge picked up and helped me book the last room they had available. Spend 2am-10am at the hotel. Nice room, fantastic breakfast! Thank you so much for accommodating us at the last minute, really saved our holiday!

LHP Hotel River & Spa is absolutely beautiful with stunning finishes and elegant design. The service and ambiance were truly 5-star. We were welcomed with a complimentary bottle of Prosecco upon arrival, which was such a nice touch. The spa is fully equipped-perfect for a relaxing massage and some time in the hot tub. Breakfast offered plenty of delicious options to start the day right. The location...

We had a wonderful stay at this hotel—truly five-star quality in both service and amenities. The staff went above and beyond to make our experience comfortable and enjoyable. A special thanks to Adil, who was incredibly attentive and helpful, especially with assisting my wife, who has a disability. He made it so much easier for us to get in and out of taxis and navigate with the wheelchair. We also...

Room is clean and modern. The bathroom is well designed and Spacious. The service at the breakfast is very friendly and great. There are people walking and working just outside of my window, so I had to keep the curtain closed. It’s not very convenient. There is a kettle and a coffee machine in the room. But no free bottles of water provided. Overall, it was a nice stay. I will give it a solid ...

One of the best hotels I've been. I was here around the 20th of December, where it was prety cheap. The people are really funny and friendly here. Definetly had a great experience here with a colleague. The rooms were great. And the spa is amazing. Especially with Daniella who gives a very warm welcome and gave a lovely massage. Really kind and loving person! Really all of them were lovely. I will...

Absolutely loved my stay at this hotel! The building itself is a gorgeous piece of history, beautifully combined with all the modern comforts you could ask for. The location couldn’t be better—right in the heart of the city, just steps away from top shopping, amazing restaurants, and a short stroll from the train station. A huge thank-you to **Giada at the front desk** for her outstanding hospitality...

We were in Italy for our Honeymoon! This hotel is absolutely beautiful and the staff are so friendly. We had this hotel included in our Costco Travel package and we are so grateful to have had this hotel. We were unable to make breakfast one morning due to our tour, the staff offered us takeaway options and took so much care in doing so. Grazie mille for a wonderful experience for our Honeymoon!

An excellent central location within walking distance of all major attractions, combined with stunning interior architecture and exceptional service, made our stay truly memorable. Our Junior Suite was spacious, tastefully decorated, and featured a comfortable bed. We thoroughly enjoyed the delicious breakfast and had a wonderful dinner at the hotel restaurant. While not inexpensive, the experience...

Amazing hotel with a great location. Clean rooms (and large for Italy), big shower and comfy bed. Vincenzo at the front was very helpful and gave us a history of the hotel - didn’t know it was the oldest hotel in Florence. Have him tell you the story of the poppy seeds! Will be back here again!

I can’t say enough good things about NH Collection Firenze Porta Rossa! My family and I stayed here while traveling with our baby, and the hotel truly went above and beyond to make our trip special. The location is absolutely perfect—smack in the heart of Florence, which was a lifesaver for us. We could easily pop back to the hotel for naps or breaks, and it made exploring the city with a little one...

This is a REA.5 stars hotel. Really its staff is very well trained, looking to offer all in their hands so that you feel at home. The chief of the staff, Mr. Julio Cesar is a very professional one , as are all the people assisting him. Once again: it is a real five stars hotel, really Carlo Scaglia

I was a little nervous when I saw the 4.4 / 5 on Google but not sure how anybody could give this less than 5 / 5. Great staff, elevators were quick, room service prices were reasonable for breakfast, they were generous with water in the summer, air conditioning was incredible in the summer, perfect location amidst everything yet feeling like a retreat. Doormen were nice and helpful (I believe his name...

Had an amazing two night stay here at the end of April 2025. They were able to accommodate me and my wife after a disastrous hotel check in experience earlier that day. After a quick look online, we decided to walk into this hotel to see if they were able to accommodate, and thank goodness they were. The check in staff were amazing, there's always a front door gentlement greeting you hello and goodbye...

We stayed at Il Tornabuoni Hotel for 3 nights and honestly, it couldn’t have been better. The location is absolutely perfect right in the heart of Florence, which made it super easy to explore the city on foot. The hospitality throughout our stay was top-notch. Everyone was so welcoming and helpful, making us feel right at home from the moment we arrived. The room was beautifully designed, very comfortable...

Has an amazing location making it easy to walk to everything. The staff are all so nice and the breakfast is really good. They have a cake of the day and the scrambled eggs are my favorite. The scrambled eggs are so creamy and yummy. The rooms are also very nice. However our bathroom was a little narrow but it was also very big as well, if that makes sense.

We loved our stay at this hotel. The bell service, front desk, and concierge were so polite and helpful. I knew it would be great service starting from the beginning when we were personally escorted up to our rooms to make sure everything was okay. We stayed at multiple 5 star Marriott hotels throughout our trip across Italy, and Hyatt has far been substantially better on all aspects, with this hotel...

Because private cars are not allowed in the city center, except for the inconvenience of transportation, other things are very good

The place is absolutely beautiful, down to every single detail. Breakfast on the terrace is unbelievable and the rooms are lovely. The staff are also incredible - in particular Klaudja who went out of her way to make our week special. We will be back

Phenomenal service, stunning interiors and grounds and easy access to the city. Our family of 5 wanted a retreat and special end to our time in Italy and this gorgeous historic hotel hit the mark! Only thing we were disappointed by was that the pool does not open til May 1.

We visited the Salviatino for an aperitivo, after some friends that previously stayed there this summer, suggested us the location. Since the moment of the booking Paul was super nice and as soon as we stepped in the hotel, we have been warmly welcomed Paul and Riccardo provided us with an amazing service and experience, food and drinks were amazing. We have been given a tour of the hotel followed...

What a welcome at arrival, we truly felt like royalty! From the moment we arrived, every interaction was filled with kindness. Our suite was beautiful, and the property itself is simply stunning. The view of Florence from our suite was magical, especially in the morning. Thank you for taking such great care of us and for the private tour. We’ll be back soon and will definitely reserve Suite 55! Bisous...

One of the main highlights of our honeymoon, and by far the most beautiful hotel we've ever stayed at. The villa is stunning, beautifully decorated, as are the rooms. The views of the city and the gardens are some of the best we've seen. The staff was outstanding, food was excellent, our room with a view of the Duomo was beautiful, and the spa and massages were top notch. We can't wait to get back

Beautiful grounds, friendly and extremely accommodating staff. Large rooms with AC. Shuttle is provided every hour, all day that takes you to the Florence center and back. Pool area is beautiful, has 3 different pool areas with a bar that serves drinks and lunch. The grounds are gorgeous, can’t say that enough. The staff greeted us when we arrived to the hotel, and made us feel like royalty...

Beautiful place very nice amenities not far from all the hot spots to visit

Very quiet resort 5 km from the Florence Centro, but It is very quiet resort after a long day out in the city.

The room was large and the beds were comfortable. There is a shuttle to the city center at certain times. Overall, we were satisfied, we can stay here again when we come back.

Small and exquisite hotel, polite and warm reception. The toiletries are complete and easy to use, and the breakfast is rich. I will choose to stay here next time I come to Florence.

We stayed here for our honeymoon and it was the best hotel we’ve ever stayed at. It is luxurious, clean and beautiful and about 10 minutes from the city center. It was nice to be away from all the craziness and away from all the people in crowds at this beautiful hotel. We stayed for our honeymoon and they made it even more enjoyable by upgrading us to a beautiful room. Highly reccomend

A wonderful hotel! Convenient location, our room was clean and very cute. The views all around at the hotel are great! All the staff are very attentive and welcoming. Definitely will be staying here again next time I travel to Florence!

My family and I had stayed in this hotel after 10 years. It is honestly amazing! The team is so warm, helpful and welcoming! One of the best hotels my family and I have stayed in. The hospitality is on another level and the service is even better.

We booked Portrait Firenze for our stay in Florence after having a great experience at Portrait Milano last summer. The hotel is centrally located and right on the Ponte Vecchio with outstanding views from the rooms. The service was A+ and our room was spacious, luxurious and comfortable. The breakfast spread in the morning was also absolutely incredible. The only thing that would have made this hotel...

Our stay at Portrait Firenze was absolutely exceptional — a perfect blend of Florentine charm, understated luxury, and truly personalized service. From the moment we arrived, the team and especially mr Vladimir, made us feel not like guests, but like cherished friends returning home. Every detail — from the warm welcome and the impeccable suite design to the breathtaking views over the Arno — reflected...

Amazing hotel with an excellent location, just perfect for exploring the area. The staff were incredibly friendly, professional, and always ready to help with a smile. The rooms are spacious, beautifully designed, and very clean, making the stay extra comfortable. I truly enjoyed every moment here and would definitely come back! 🌟🌟🌟🌟🌟

We spent 3 nights at Portrait Firenze and were blown away by the service. Matteo and his team were exceptional—every detail was taken care of, making our stay completely effortless. Beautiful rooms, stunning river views, and warm, genuine hospitality. We left feeling truly cared for and can’t wait to return!

Very nice and spacious room, staffs are very friendly. Very nice outdoor seating for view and have a cigar. The only down side is it doesn’t have a gym, but you can tun outside by the river.

Cool hotel, easily walkable to all the major attractions in Florence! Service was outstanding, very friendly and respectful staff. They set up dog beds and bowls for our dogs staying with us which was very nice of them! Rooms were a little dated with USB outlets on only one side of the bed. Room keys are very unique, but cumbersome and we had to leave them with reception. Flooding in the bathroom...

⭐️⭐️⭐️⭐️⭐️ Hotel Regency, Florence I came to Florence while visiting my daughter at Syracuse University, and choosing Hotel Regency was the best decision. The service here is exceptional — warm, personalized, and genuinely attentive. They truly tailor everything to your needs. I prefer sparkling water, and without ever asking twice, I had sparkling water waiting for me every single day. That’s the...

We hated to leave this wonderful hotel! We felt like we were staying at a friend’s beautiful home from the moment we arrived and were warmly welcomed by Milo at the front desk. We were a bit tired so decided to eat at the hotel. Glad we did because the food was delicious and perfectly prepared. Our server, Ricardo, was personable and professional. We looked forward to seeing him each morning at breakfast...

Hotel Regency Firenze is a beautiful, boutique hotel in a quiet neighborhood that is walking distance to most attractions. The entire staff (housekeeping, wait staff, maitre d', sommelier and concierge) was truly exceptional, catering to our every need. Our VIP tickets, private tour, and dinner reservations were waiting for us upon check in, and events went flawlessly. The chef of Relais le Jardin...

Gorgeous hotel with beautiful art and an amazing staff. Definitely among the best 5 star hotels in all of Italy. I chose it for its location close to the Duomo but was shocked to find this stunning building next to a quiet and well maintained park. There are 5-6 staff for every guest and they clearly love each other and their jobs. What really surprised me was I arrived early and in passing noted that...

This is the second hotel on our tour, this time in Florence, or Firenze. It was within walking distance of several of the places we came to see. It is very clean, friendly staff, extremely comfortable beds, classy. Leave your heavy metal key and fob at the desk because it does set off metal detectors.

We had such an incredible stay at Golden Tower Hotel & Spa. The location is amazing, we were about 15-20 minutes walking distance from nearly all major sites and activities. Daniele was especially helpful in getting us connected with a cooking class and providing excellent recommendations. The atmosphere of the hotel & overall service was amazing. We will be back!

We had the most amazing experience here and contemplated even changing our trip to stay longer. Clean, beautiful, perfect location. The staff was beyond friendly and we especially loved the little touches: cookies in our room, our bed freshly made every time we left and returned , they even gave us water bottles before our drive home, booked our spa or any reservations for us, called taxis for us in...

Staying at the Golden Tower Hotel in Florence was an unforgettable experience marked by impressive standards of service and comfort. Right from my arrival, I was made to feel genuinely welcome by the attentive reception staff, who quickly handled my check-in and offered insightful suggestions for exploring the city’s highlights. Throughout my stay, the team displayed a consistent level of kindness...

My recent stay at the Golden Tower Hotel in Florence, Italy in July 2025, was truly exceptional in every way, setting a new standard for hospitality and comfort. From the moment I arrived, I was greeted by a friendly and efficient front desk team who made check-in seamless and provided thoughtful recommendations for making the most of my time in the city. Throughout my visit, the staff’s genuine warmth...

Stayed here for 2 nights and had a wonderful experience. Our room wasn't ready when we arrived, but we weren't concerned as we dropped off our luggage and explored the area and had lunch. It's important to note that in order for a car/cab to enter the square where the hotel is situated, they need to ring the hotel so that they can lower the bollards. Or, you can get dropped off on the street and...

We recently stayed at this wonderful hotel in Florence and were thoroughly impressed. The central location made exploring the city effortless, while the tasteful decoration throughout the property created a delightful atmosphere. The rooms were spotless, spacious, and beautifully maintained, offering both comfort and style. The staff were exceptionally attentive. Breakfast was a highlight each morning...