London Hotel

we had a tiny double room with external bathroom on the other side of the corridor! Terrible!
when we asked to provide us a second key, as we were 2 guests with 2 different schedules, they said it was not possible!! Meaning every time we had to use the bathroom and take the room key with us, the other person was without electricity in the hotel room.
Also when one was getting back later than the other, the receptionist had to open the door.....
When asking for a 2nd key, they declined, when asking for another room or a cancellation they told us to contact Booking.com.
When we said whether hey actually cared about their customers and any reviews, they said we can happily write a bad review.
What is that? A big joke. They don't care about their customers only about money.
Customer service: 0.

Disappointed. My family and I spent 16 days in Europe without a hitch. Until we arrived here. The check in was smooth and the Italian staff was incredible accommodating and friendly. We dropped off our bags and left to explore the city. The hotel is centrally located and within walking distance to all the major points and in the heart of the historic center. The rooms are small, modern and relatively clean, however, that is where the positives end. As soon as we arrived back at the hotel, everything changed. The Italian staff was no longer there and instead was a night shift staff member Amar who was not as friendly, asking for our room numbers when we got back as if we were trying to sneak back to the hotel. Upon closer inspection of the room, we realized that it was full of mosquitoes and hot. The phones did not work so I had to go downstairs. When I talked to the staff member he said that the AC was not on because it’s cold and that windows should be open, but also suggested that the mosquito issue is due to the windows being open. We asked him to please turn on the AC as we could not sleep with 10+ mosquitoes in our room, he was extremely rude and created an uncomfortable situation and ended up not helping at all. The worst part of our 16 day family vacation was dealing with the night staff member.

I bought 4 nights in this hotel through booking. When I arrived at the hotel on the 4th night, I found that my room was occupied by another person. The hotel sold my room twice. I was asked to leave the hotel or pay for another room. They decided that I left the hotel, but it was only their own assumption, the staff did not clarify the situation with me. The reception worker behaved rudely, allowing himself to shout at me. In the middle of the night receptionist ordered me to leave the hotel or pay one more time.
it's just a horrible customer experience. They was rude and told me that they never make mistakes. "It is your problems get out from our hotel right now" - the only one thing the receptionist can tell me. this all happened in front of the eyes of another hotel guest who was trying to help me

During 3 days after that horrible customer situation nobody even apologized. I think it is a must to get moral compensation for my ruined vacation.

We stayed only one night, the price is adequate to the services offered, but the bathroom was cramped and the concierge there was very helpful in showing us a place where to eat.