Culture Hotel Centro Storico

Rooms had water stains all over the walls like there had been damage that had not been repaired, the bathroom had patchy repairs on the walls like they had slapped spackle on top of screws and the shower was literally on a slope. The outside of the hotel is surrounded by graffiti and people loitering outside who are not staying there. We did not feel safe or comfortable here.

ON TOP OF THIS…

My husband and I are on our honeymoon and had an emergency at home and had to leave. The front desk showed no care to our situation and promised 3 calls to our room and didn’t deliver once while making us pay for our stay, regardless. Not telling us their cancellation policy and also not caring in any capacity that we were not only on our honeymoon that had to be cut short but also that we had to leave. The front desk staff was very unhelpful and seemed to know nothing.

Very unhelpful and overall bad stay.

Did not even had a chance to stay here yet, when faced issued with this "hotel"... On Booking.com they say, that prebooking is not needed, but money for 1st night has been deducted! By asking to return my money, because I will not stay here anymore - I was promised to get them back within 10-15days. Now it is already 16th day, but money are not returned!!! If they are not following their conditions from the beginning of booking, how should customer feel safe to even go there..?!

Naples... Not a beatiful city. Culture Hotel is ok, but it's filled with shortcomings: breakfast not quite right, air conditioner not cool enough, staff just not quite helpful enough, etc... It's not that it's bad, but it definitely isn't good either. Wouldn't go back.