Stelle Hotel The Businest in Naples

We stayed at this hotel on two separate nights within the same week only because of its convenient location near the train station. Unfortunately, both stays were extremely disappointing, and I would rate this hotel 1* at best-not the 4 * it claims to have.

The First room we stayed was purely maintained. Towels were stained and even ripped, the toilet wasn't properly cleaned.

Worse still, we accidentally left a pair of sneakers behind in the room. When we told the hotel front desk while our 2nd stay, we were told that nothing had been found-which we find very hard to believe. It left a bed impression and felt unprofessional.

And secondly, our second stay was even worse.   Disability-accessible room looked and felt disgusting- everything seemed dirty and poorly kept.
It honestly felt more like a rundown motel than 4* hotel. We were so uncomfortable that we couldn't wait to check out by 4:30 am.

Overall, this was a terrible experience.
We absolutely would not return. I do not recommend this hotel to anyone expecting comfort, cleanliness and trustworthy service.

Not a true 4 star hotel. As someone who travels and stays in many hotels I cannot recommend this place under this false rating. The area the hotel is in is not great. Yes it is right behind the train station but that's it, with the airport being at least 15 minutes so you will need a taxi. Most of the area was covered in graffiti, littered with trash and did not feel safe walking around in the evening/night. We even saw feces multiple times on the sidewalk. As for our room, it had a dingy musty smell that was made worse by the staff trying to mask it with cleaning fragrance. Our room did not look like anything from the pictures advertised , very dull looking and uncomfortable. Our bathroom had multiple issues. The toilets was constantly flushing because it would stay stuck like that making noise all night. Lime scale all over the sink hardware, mold on the shower floor and shower head. AC thermostat screen was broken. There was so much wrong here that we didn't even know where to start but we told the front desk receptionist about the smell and she said that was just perfume. We were told room service went back to our room, to do what I have no idea because nothing changed. If you are ok with these conditions and are willing to sacrifice comfort for convenience then go for it but do not expect a TRUE 4 star hotel.

Our stay at this hotel was disappointing, and it is difficult to understand how it could be rated as a four-star hotel.

From the beginning, we encountered several issues that affected our comfort. Part of the bed was damp when we arrived, making it feel unpleasant and unhygienic, and the air conditioning was noisy throughout the night, which woke us up several times.

The bathroom was not thoroughly cleaned and had a noticeable layer of limescale. The hot water was intermittent, often switching to cold after a short time. It was tolerable in summer, but it could have been a real problem in winter.

Unaware of the mold on the complimentary tea bag provided in the room, we poured hot water over it, and an oily layer floated to the surface. On closer inspection, everything on the tray was covered in dust, suggesting that it had been there for a very long time.

On top of these issues, the female staff member who assisted us at check-in was helpful, but the rest of the staff were unprofessional and unfriendly, leaving us feeling unwelcome. One male staff member in particular treated us dismissively, which was very unpleasant.

The positive aspect was the hotel’s location, which is convenient for reaching the station. However, especially at night, the surrounding area did not feel particularly safe to walk around.

Having stayed at many hotels, we have never had such a disappointing experience at a hotel before, and we cannot recommend this hotel.