Pisa Tower Plaza

The hotel welcomes you with beautiful magnolia trees . Beautiful lobby, nice , polite and responsive staff. Unfortunately the room was not even close to 5 * hotel. First of all , someone was smoking the night before , The bathroom was very dirty ,black long hairs on shower walls and drain which was never clean. Trash bin full of trash after a previous guest. Terrible, we stayed in r.26

Bad staff, unprofessional, cold and dirty rooms. It says 5 star hotel definitely NOT. Do not recommend!

It is not 5 stars hotel.
Dirty and old. Price of my room 520€🫣😖it is not cheap!!!
Don’t recommend!

Coffee machnie in room broken, never replaced even if asked. No coffee in room. Drink water never replenished in room. At 08/07 scramble egg were smelly and off at breakfast hope nobody get sick.

I made a call with the customer service front desk, and they rudely refused to look up information for me about my upcoming booking and told me that there was other people they needed to help. The call lasted 49 seconds, giving me no time to ask for the support I was even looking for.

I am incredibly concerned about the quality of my stay next week and the service this “5-star” hotel can provide. 5-star includes the service, and this was potentially the worst in all of my abundant travels.

The hotel has horrible management. The pool was so dirty and turbid that you could not see the bottom. I let to call the hotel manager and he looked the pool and said he?. I asked him when he was last time to see the pool and he could NOT remember. I realized he does not care, he does not walk through the hotel. No idea for what he is paid. I told him the pool water is full with bacteria and people especially women get easily an infection. He did not care. Rooms are dirty bath full with fungel and young cleaning lady was on the isle playing with her phone but definitely not doing her job. The reception lady said she was never by the pool she does not care. Horribly managed hotel run by ignorant Italians. Selling the past as the pisa tower bur fully screwing the tourists as mostly in Italy.

This is probably the only hotel I've been to where I've had to wait until 3pm to get into my room. I appreciate that check-in is from 3pm, but if check-out is 11am sharp, that's four hours to turn over a room... (The cleaning person was still in my room when I eventually checked in: the bathroom floor was soaking and stank of bleach. And my room oddly had two lockable doors, one of which was left unlocked and open until I realised - before I went to bed).

Anyway, the staff were friendly enough, though slow, upon check-in.

But not very helpful when they informed me that the hotel gym was closed due to service work (no idea why the hotel profile on Expedia showed photos of a fitness room). No compensation offered for this misdemeanour.

The room was large - nice enough (except for the blocked shower drain, broken shower door and lack of lighting - upon checkout, when I mentioned how difficult it was to use the shower, the receptionist just said "I'll let maintenance know" - well done, you!). For a five-star hotel, I'm surprised the phones were down the night I stayed. And there is no laundry service. I couldn't wait to check out.

Other basics missing in the room were a door viewer, a tissue box and a plug next to the bed (unless you unplugged the lamp, and trust me, you need that tiny light in the dimly lit room!).

Two stars given for the spacious room + proximity to the Metro station + Leaning Tower. Would I come back?
Based on service and false advertising, probably not.