Imperial Hotel Tramontano

Disappointing Experience at Imperial Hotel Tramontano – Urgent Need for Management Attention

Our stay at the Imperial Hotel Tramontano has unfortunately been far below expectations, especially considering the premium rate of €500 per night. The air conditioning in our room is not working, and despite waiting for over 30 minutes and following up with the staff, no alternative room or adequate solution has been provided.

To add to the disappointment, the staff in the breakfast area were noticeably rude and unwelcoming. For a hotel of this caliber, the lack of basic courtesy and guest comfort is truly unacceptable.

We chose this hotel expecting a high standard of service and hospitality, but our experience has been frustrating and far from relaxing. I urge the hotel management to take this feedback seriously and address these issues promptly to ensure future guests receive the level of care they are paying for.

Extremely disappointed with room assigned to us. Booked room with garden view 4 months prior to arrival. Front desk staff took no interest in our arrival and both could not even manage a smile. Got our key, a map to the city and directions to the elevator. Nothing more. Elevator broke down on way to room and second elevator was already under repair. Arrived to our room to find a dark and dingy 10X10 space with a dilapidated pull out sofa bed, side table and TV. Doors opened to small patio that had very high walls on all sides, no garden view. Narrow set of stairs went up and around a corner to the bed and bath area. Not all all conducive to a five day stay. Hotel fully booked, only change option was to second room same as one assigned. No surprise that these are the last two rooms assigned to guests. Contacted manager and expressed displeasure. He was very non-commital and honestly could not have cared less. Immediately offered full refund (simple way to solve his problem). Here we are in Sorrento on a busy long Easter weekend with no accommodation. So much for customer service. We were coming to Sorrento after two weeks in Florence and Tuscany with 6 other hotel stays. Very satisfied with everyone. Clearly Tramontano is busy enough that customer service becomes secondary. We dragged our luggage across the street to La Favorita. What a refreshing change. La Favorita to the rescue. Exceptional service restored our faith. Thumbs down Tramontano!