Crowne Plaza Verona Fiera, an IHG Hotel

We warned:
Have a booking for September, when booking it said it’ll take immediate payment. They left it 4 week before trying to take payment. When attempting to take payment it was 4am so I wasn’t awake to approve the payment. Instead of contacting us the front desk at the hotel immediately cancelled the booking meaning the room was almost immediately filled. So now we have a holiday booked without a hotel.
When calling customer support they asked if we can change our flights to another day. Of course I’m not going to do that for them to just cancel the booking again without contacting me if the payment just rejected because of the banks automatic fraud detection.

Update:
The hotel have called this morning saying sorry for the booking issue and to re instate the booking, unfortunately we have already sorted out alternate accommodation.
Shame because this looks like a nice hotel.

Sadly, the Crowne Plaza Hotel in Verona did not live up to our high expectations of a 4 star world class Hotel. It is located in the suburbs of Verona and so troublesome to get into and back from the historic centre. The hotel’s design is awful as when looking out of the windows you see only a wire mesh as if you were in a prison cell. Yes, the rooms were of a standard size with mini bar and everything was clean as well amenities amply provided for. The swimming pool was extremely cold (we later learnt the heating had broken down). The restaurant was pricey and offered a very limited menu. At €18 for the breakfast buffet per person, we did not bother and ate at a very nearby bakery for a fraction of the price.

Moreover, the regular al a carte restaurant menu offered so little choice and at vastly inflated prices that we, like most other guests walked to very good nearby restaurants offering far greater choice and at much better prices for the dishes offered.

Yes. Very disappointed in this respect.

As IHG platinum members, there was no awards check in desk open when we arrived. We waited in line for 15 minutes. I would myself not make a return booking to this Hotel as I am sure there are far better hotels to stay in Verona.