Crowne Plaza Fiera, an IHG Hotel

Save your money, there are better hotels locally that offer quality experience fraction of the price. What a terrible place with high prices. Location was in some industrial area, you couldn't walk anywhere without needing transportation. The shuttle comes only every hour and you have to reserve a seat. Worst breakfast ever, how can you be serving packaged food and watered down american coffee from a jug when you're in Italy, what a disgrace and for 18 euros a person!!

As a Diamond Elite member with IHG, having spent over 200 nights in IHG hotels, I believe I am well-placed to comment on this property. In my opinion, this hotel does not live up to the IHG brand standards and is a disgrace to the chain. Allowing such a property to tarnish the IHG image is unacceptable.

During my vacation, I visited several cities, including Geneva, Turin, Genoa, Milan, Venice, and Verona. I stayed in IHG hotels in all these cities, using my points, and I must say that most of the hotels were excellent, particularly the Holiday Inn Genoa and Voco Milan, which truly stood out. They exemplified what it means to treat a loyal Diamond Elite member with respect.

However, crown plaza Verona property was by far the worst IHG experience I have ever had. Here’s how my stay unfolded:
1. I booked via the IHG app and requested a late check-out as part of my Diamond Elite benefits. As a Diamond Elite member, I am entitled to:
• Early check-in/late check-out (subject to availability)
• Welcome amenities (breakfast, points or a snack/drink)
• Room upgrade(subject to availability)

Shockingly, none of these benefits were honored.

Here is what went wrong:

1. Room Quality: I was assigned a standard room with no upgrade. The bathtub drainage didn’t work properly, and the soundproofing was terrible. I could hear my neighbors and traffic noise as if the walls didn’t exist.
2. Late Check-Out: My late check-out request was outright refused—not at the time of booking but only upon my arrival, ruining my plans to visit Lake Garda.
3. Location: The hotel is extremely far from the city center, making it inconvenient for anyone hoping to explore.
4. Welcome Amenities: At check-out, the receptionist asked if I had breakfast, to which I replied no. I was then supposed to receive 600 points as my welcome amenity. While these points were initially credited, they were later removed from my account without any notification.

This review is just a summary of my frustrating experience. If this is how the hotel treats a loyal Diamond Elite member, I can’t imagine how it treats regular guests.

IHG should seriously evaluate this property, as it does not meet the standards I’ve come to expect from the brand. It is a shame to see such a hotel damaging the reputation of an otherwise excellent chain.

i've got a bad experience here. hotel reception told me that my booking included a breakfast. i re ask again when im walking for the breakfast and the staff also confirm that it was included. after i eat for about 5 min. the restaurant staff come and say that it's not included. making me upset what s going on. i stop eating it but my family don't want to waste time, so they're continue eating. we have to pay 18 euro each. no act of responsibility at all. not recommended

Appalling service and stature of what couls be a great hotel. Especially poor in maintaining hygiene and food quality. Therefore we purposely skipped some dishes, and the toilets were just nauseating.