Best Western Hotel Fiera Verona

Would you describe being awakened by the fire alarm like comfortable? Because personally I would not. After a long journey, me and my travel partners were sleeping while the fire alarm went on. Than it went off and we checked the corridors, which were empty so we thought it was an accident. We tried to go back to sleep but it sounded again. Not mention the stress that this sound by itself can cause but also the possible danger of a fire. We called the reception number by the phone in the room. First call - without answer. Unprofessional but happens to everyone. Second call - no answer again. Quite unprofessional but this time no excuse. Third call - somebody who was speaking zero English finally answered. First I have to say that when you work at customer service, especially on a hotel's reception desk, English speaking is a necessary skill. No tourist is obligated to know Italian to stay in your hotel. So that guy aggressively answered to our question about the fire alarm with something in Italian from which we could only understand "INCENDIO, INCENDIO" which means FIRE and hung up the phone. Then we look through the window and see a firetruck, while the siren sounds again and again. Scared for our lives, with just our pyjamas on we went out to try to evacuate just to find that the exit of the floor our room was on was locked and access to the elevator and the staircase was blocked. Finally, stressed out and frightened we escaped through an emergency exit just to understand that the alarm was false and there was just a minor incident at the ground floor. When we tried to explain that this was awful on you behalf to the receptionist, it was pointless because he did not speak any English. Again - ridiculous! We finally went to bed to rest after all the stress caused by you and in the early morning we were waken up again, this time by the sound of a drilling machine. Any repairing activities should be held after 10 a.m. when you have guests in the hotel. So unfortunately we can not talk about any comfort during our stay. We talked to another agent, who was finally speaking some English while we were checking out, who did not pay any attention and only explained that "it happens" and asked directly to pay the tourist tax and go away. If I can rate the stay with 0, I would. And finally, the contact next to the bed in room 202 was not working, which is a big discomfort again.

4 🌟 🌟 🌟 🌟 Hotel? Probably the manager didn't learn how to count. It is far away from being 2 stars, maximum. The room is pretty spacious, but the furniture is 70s. The bathroom is outrageous, a toilet that I saw in a very old hospital. Everything is so depressing that you need to turn off the lights to forget where you are. It's not a solution: the thermostat will blink "help" for a big part of the night. I am not joking! It's the only bright light in all the hotel and displayed the word HELP!!!! It was not comfortable to be there either. All the lights are so dim... terrible! Probably the architect that designed this hotel was making asylums in the 50s. It's an old structure with a fresh layer of paint. Check out my pictures if you want to feel depressed, as I was.