Rosewood Phnom Penh
Rooms and prices
Description
In this hotel 175 rooms.
Policies and conditions
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
People 13 years old and over stay for US$72 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Payment options: American Express, Visa, Euro/Mastercard, JCB, UnionPay debit card, UnionPay credit card, No prepayment
- Check in time: 14:00. Check out time: 08:00-12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Smoke Detector
- Minibar
- Hairdryer
- Bathtub
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Airport transportation
- English
- Chinese
- Tour assistance
- Free parking
- Indoor Pool
- Event facilities
- Fax machine
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Additional measures against COVID-19
Street view
Video
Map
Reviews
I am writing to express my profound disappointment and frustration regarding an incident that occurred last night during my stay at your hotel. The experience was far below the standards I have come to expect from Rosewood properties.
Last night, I found myself trapped in one of your elevators for over 30 minutes along with seven other guests. The elevator stopped abruptly, and despite our immediate calls for help, the only response we received from your staff was to “wait.” There was no sense of urgency or empathy in their response, which was deeply unsettling given the stressful nature of the situation.
Being confined in a small space with eight people was incredibly uncomfortable and anxiety-inducing. There was no ventilation, and the temperature inside the elevator became unbearably hot. The lack of communication and reassurance from your team only added to our distress.
What is even more disappointing is that after we were finally freed from the elevator, not a single member of your staff offered an apology or any form of acknowledgment for the ordeal we had just endured. This level of customer service is unacceptable and falls far short of what I expect from a reputable establishment like Rosewood.
I am incredibly disappointed with the way this situation was handled. An incident like this should be addressed with immediate concern, proper communication, and an apology at the very least. Unfortunately, none of these were provided.
I hope you take this complaint seriously and ensure that no other guests have to experience such negligence and lack of professionalism in the future. I look forward to hearing how you plan to address this issue and what steps will be taken to prevent similar incidents.
Sincerely,
Eric C.
This was our first experience to be stuck in an elevator. Initially, a sense of calm prevailed amongst the guests. Our confidence stemmed from the prestigious reputation of the Rosewood Phnom Penh, leading us to believe we would receive prompt, professional, and most importantly, safe assistance. However, this initial optimism ultimately yielded profound disappointment.
Here's where the nightmare began:
We were stuck right away once the elevator door closed for a staggering 30 minutes and so. Alarmingly, we learned from fellow guests that this elevator had malfunctioned earlier that day. That she was also got stuck in the same elevator on the way up before the event. Despite this knowledge, the hotel continued to operate the faulty elevator, putting guests at risk.
Being trapped on the 36th floor with moments of darkness, air conditioning failing, and some turbulences is a recipe for panic. A collective sense of calm was encouraged amongst the guests. This arose from the uncertainty regarding the duration of the entrapment, particularly given that there was a respiratory distress experienced by other guests, as we were 8 people within this small confined space.
The situation worsened when our initial calls via the emergency button were met with nothing but empty reassurances to "wait." Indeed, we activated the emergency button several times. Unfortunately, the only response we received was to wait.
Communication Breakdown. As the situation deteriorated, the lack of information and explanation from the hotel staff only amplified our fear. To make matters worse, the emergency button was then inexplicably deactivated. It is unclear whether this action was taken in response to prior guest activations for couple of times that may annoyed the staff?? The result was a complete loss of communication with hotel personnel.
Finally, after about agonizing half an hour, the elevator lurched to a halt on the ground floor. Disappointingly, there was no welcoming committee, no duty manager on the sight, no apologies, just three indifferent staff members, that looks like just a cleaning service, who simply opened the doors and let us out.
This lack of empathy extended to the reception desk. When we inquired about the ordeal, the staff member simply claimed ignorance. For a supposedly prestigious hotel, this entire episode smacked of sheer incompetence and a disregard for guest safety. A luxury hotel like the Rosewood Phnom Penh should prioritize guest well-being above all else. After this experience, I can't help but feel like our safety was a trivial matter. Not a single bottle of water or even a sincere apology was offered by the management. To experience this at any cheap premises is unsettling, but having such a nightmarish scenario at a supposedly luxurious establishment is utterly unacceptable.
Rooms are spacious, stylist decor and comfortable...
Excellent choices for F&B with many restaurants, outdoor bar, cigar lounge...
Frequently asked questions about Rosewood Phnom Penh
How much does it cost to stay at Rosewood Phnom Penh?
The cost of living in Rosewood Phnom Penh depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near Rosewood Phnom Penh?
The nearest sights are: Wat Phnom (520 m), Royal Palace (1.6 km) and Silver Pagoda (1.8 km)
Which room categories are available in the Rosewood Phnom Penh?
You can book Other, Standard room, Standard room with city view, Standard room with river view, Standard room with water view, Standard room with balcony, 1 Bedroom Standard room, Standard Single room, Standard Single room with water view, 1 Bedroom Standard Single room, Standard Family room, 2 Bedrooms Standard Family room, 2 Bedrooms Standard Family room with river view, Standard Double Family room, Standard Single room with river view, Standard Double room, Standard Double room with city view, Standard Double room with river view, Standard Double room with water view, 2 Bedrooms Standard Single Family room with river view, 2 Bedrooms Standard Triple Family room with river view, 2 Bedrooms Standard Quadruple Family room with river view, Business room, Business Single room, Business Double room, Business Double room with balcony, Superior room, Superior Family room, 2 Bedrooms Superior Family room, Superior Single room, Superior Double room, Deluxe room, Deluxe room with city view, Deluxe room with water view, Deluxe room with view, Deluxe Single room, Deluxe Single room with water view, Deluxe Family room, Deluxe Family room with water view, Deluxe Single room with city view, Deluxe Double room, Deluxe Double room with city view, Deluxe Double room with water view, Deluxe Double Family room, Premier room, Premier room with river view, Premier Single room, Premier Single room with river view, Premier Double room, Premier Double room with river view, Premier Triple room, Premier Double room with city view, Premier Double room with garden view, Executive room, Executive Single room, Executive Double room, Executive Family room, 2 Bedrooms Executive Family room, Executive Quadruple Family room, Executive Double room with city view, Executive Single Family room, Executive Double Family room, 2 Bedrooms Executive Single Family room, 2 Bedrooms Executive Triple Family room, 2 Bedrooms Executive Quadruple Family room, Premium room, Premium room with river view, Premium Single room, Premium Single room with river view, Premium Double room, Premium Double room with river view, Premium Double room with view, Grand room, Grand Double room, Luxury room, Luxury Double room with city view, Suite, Suite with city view, Suite with river view, Suite with water view, 1 Bedroom Suite, 2 Bedrooms Suite, Club Suite, Single Suite, Single Suite with city view, Single Suite with river view, Single Suite with water view, 1 Bedroom Single Suite, Double Suite, 1 Bedroom Double Suite, Triple Suite, Family Suite, 2 Bedrooms Family Suite, Quadruple Family Suite, Double Suite with city view, Double Suite with river view, 2 Bedrooms Family Suite with river view, 2 Bedrooms Single Family Suite with river view, 2 Bedrooms Triple Family Suite with river view, 2 Bedrooms Quadruple Family Suite with river view, Standard Suite, Standard Double Suite, Business Suite, Superior Suite, 1 Bedroom Superior Double Suite, 1 Bedroom Superior Single Suite, Superior Double Suite, 1 Bedroom Superior Triple Suite, Deluxe Suite, Deluxe Family Suite, Grand Suite, Luxury Suite, Apartment, Studio, Double Studio, Standard Studio, Cottage, Cottage with river view, Cottage with water view, Single Cottage, Double Cottage, Triple Cottage, Double Cottage with river view, Standard Cottage, Superior Cottage, Superior Double Cottage, Grand Cottage, Grand Single Cottage, Grand Double Cottage, Grand Triple Cottage in the hotel. Please check room availability by choosing your dates