Anik Palace Hotel

Nice 4-star hotel, but some improvements are needed.
Upon checking in, I reminded the girl at the reception, that I am a VIP client, and as such, entitled for an upgrade of my room. Without hesitation she said: "sorry, we are fully booked, so it is not possible". Of course, this was a lie, since I checked on the spot and plenty of rooms were available. She just did not feel like going through the process of upgrading me. However, another staff person heard the conversation, and said that they have already upgraded me even before I have asked, and in deed, I had a room slightly better. So I did get the upgrade, but why to lie like that...?
Another incident; twice I ordered a soda-water and twice they have charged me nearly double, as if I have ordered a cocktail or something like that.
On arrival, I have noticed some people get a cold wet towel, to clean their hands, and some gets a glass of drink, and some gets both.
I did not get any of the above. Why not treat all clients the same...?
Drinks are very expensive, same price as 5 stars hotels in Tokyo. Non-alcoholic drinks are more expensive than most 5 stars hotels in Tokyo.
Booked a pick up from the airport and got a confirmation message from the hotel. No one was waiting at the airport, and when I called, I was told: "take a taxi sir"
Next to the hotel, a construction site, probably until the end of the year. Constant loud noise all day long!!!
I stayed in room 1004, shower-head is leaking from all directions, must be replaced!
On the positive side; most staff are friendly and polite. Service is mostly very good.
Breakfast is very nice.
Location of the hotel is convenient, in a nice neighborhood.
Overall, nice hotel, just need to improve a bit the service.