Radisson Blu Daugava Hotel,

As noted in many other reviews, many of the rooms are old and run down. That's okay, they are currently renovating the hotel bit by bit. A few things frustrated me nonetheless: my room lacked some amenities that were part of my booking, such as a safe or working AC. I was also surprised that access to the pool was not included, but costs 15€ for just two hours! Overall, I cannot recommend this hotel considering the price, and I don't understand how it got a 4 Star Superior rating.

We booked this place because of the sauna and spa area which is broadly advertised for this hotel. Sore and exhausted we arrived after a 6 day canoeing and camping trip through the wild, not having touched warm water for a week. We were flabbergasted to learn that you have pay extra for the pool and spa area! This is unheard of for a hotel like this.

Plus points for the perfect massage I got. Also the hotel staff is very friendly and helpful.

Breakfast, the spa & wellness center, and parking are NOT included in the room price and come at an extra cost! 👎
In the same price range, you can find hotels that include at least breakfast and parking.

We paid €229 for two nights in a Superior Room, including breakfast. At this price range, I’d expect at least breakfast or parking to be included, but instead, everything costs extra. For example, parking in the hotel yard for two nights cost €30, definitely not a minor fee. 👎

Even after paying over €200 for two nights, you still have to pay extra for:

- Breakfast

- Access to the spa and wellness center

- Parking

The hotel rooms themselves are clean and in good condition, as long as you get the room you actually paid for.
We had booked and paid for a Superior Room but were first given a clearly smaller, downgraded room with no working air conditioning or refrigerator. Staff didn’t understand our complaint at first, but eventually, we were moved to the correct room.

The duvet/blanket in the hotel room bed was far too thick, which made it extremely hot to sleep. As a result, the air conditioning had to be on full blast the entire time just to be able to sleep under the duvet/blanket...

Customer service was extremely poor.
When we tried to leave the hotel, the car park gate wouldn’t open. We tried both phone numbers provided by the hotel, but neither worked, they weren’t even connected:
Number ending in 1101
And other one was 1111

We had to go to reception three separate times before someone helped us. Staff were uninterested and unhelpful. When I pointed out that the contact numbers didn’t work (even the one on their business card), they simply didn’t care.
👎 Very poor service.

The actual Superior Room (once we got it) was spacious, had a nice view, a working fridge, air conditioning, a sofa, and good counter space. 👍
However, even though the room looked clean, the toilet had not been properly cleaned. 👎

Breakfast was surprisingly good, plentiful and with a nice variety of options! 👍

The rooms themselves are nice and have a good view, and the breakfast was solid.
But due to the poor customer service, extra fees for basic amenities, and housekeeping issues, we will not return. The overall attitude from staff was that they simply didn’t care...