Yarden Hotel by Artery Hotels in Krakow

We stayed at Zulian Apart Hotel and unfortunately had a very disappointing experience. There were no staff present at the property overnight — they were based at a sister hotel a few doors down. During our stay, a serious incident occurred where a couple were physically arguing, screaming, and shouting in the hallways and on the stairwell for nearly two hours (from around 11 pm). It became physical and extremely distressing, waking both me and my child. (as I’m sure it was for their child also who witnessed this). Whilst this isn’t the hotels fault, what is the hotels fault is, I tried calling reception numerous times for help and assistance on this situation, but there was no answer. In the end, other guests had to step in to calm the situation down. This raises major security and safety concerns — if there had been a real emergency, there would have been no staff to assist. The room itself was not very clean either, though the beds were comfortable and the location was convenient. Overall, I’ve given 2 stars purely for the location and the comfy beds, but the lack of on-site staff and poor security as well as not being able to contact the staff during the night made the stay very unsettling. Also there is no lift and no one to assist with bags so if you are on the higher floors and you do have a disability or struggle carrying a heavy case a few flights of stairs, don’t stay here, there are no ground floor rooms avalible.