Where to stay in Krakow

The good: -The hotel is located in the heart of Krakow. -The staff are helpful and speak English. The bad: -The first room on arrival was in the attic with small windows and mold in the shower. Upon request the room was changed, but the original room was far cry from what was advertised. -The tram (they mention this and provide earplugs) is a bit more noticeable than you would expect. - There was...

A great hotel for the price and in a fabulous location. We try and stay in places within walking distance from the places to see, the problem often is you either pay a lot or have a crummy hotel this is neither. I wouldn't think twice about staying here again.

This place is that nice I though I'd do a review before we leave as it is that nice,great service very friendly and helpful staff,if you like history and a very clean place to stay,you can't go wrong with hotel Santi,we were lucky enough to get room 107,which we are still in,👌👌

Stayed here the weekend of 1st March. Everything about this hotel is wonderful. Staff can not do enough for you, rooms are beautiful, clean and spacious. Breakfast is delicious and has many options from cooked breakfast to cereal. Location is amazing and exactly what you want in a city. I fell in love with this hotel and will be back. Thank you for a wonderful stay.

Lovely hotel. Room was very spacious and was in a brilliant location to get to everything. The staff were welcoming and friendly. They even let us borrow a plug adapter. The hotel is very clean and reception is 24 hours. Lovely place to stay would absolutely recommend!

The hotel in the very center of a city with short walking distance to the main sightseeing and restaurants. Hotel has it's own parking place, so there will be no difficulties with that if you travel by car. Personal is very kind and definitely knows what hospitality and good customer service means.

Location close to quattro buildings, walking distance. Service is awesome, especially Karolina is always there to help.

They have low preasurre of water in the showers. And Wi-Fi sux.

We were invited for baptism celebration and the food was very tasty. They had perfect place to have music, dancing, separate space for kids. We enjoyed the party very much.

The hotel looks nice and all was clean, unfortunately we stayed at Saturday and as there are hotel weddings and we were given a room on the side above the wedding hall, we couldn't sleep without earplugs Also, we stayed with a dog, as hotel is pet-friendly 🙂

I stayed here with my wife and two girls aged 5 and 7 and we had a nice time, we booked into a family room so we were given adjoining rooms with good and clean facilities. The hotel staff were all very friendly and helpful with anything we needed like check in and getting wrist bands for free access to the park play area next to the hotel. The location is a bit out of the city centre and about a...

Mixed feelings! The hotel is pretty good looking, with spaceous clean rooms and the breakfast was nice. Good connection with the city center (bus 152 or 502). Unfortunately the compliments stop here: the windows aren't properly sealed so you get a nice cold breeze over your head :) and I also had the feeling that the heating wasn't working properly Water pressure in the sink and shower were weak, especially...

Amazing hotel, rooms are perfect, restaurants are really good and a rooftop bar👍🏻

Can't ask for a better place. No need to think, just book your room here. Very nice skybar, open til 22:00 but longer if there are people there.

What a great place! Friendly staff, great location and the service was amazing! Would stay again and recommend anyone that is travelling to Poland.

Very nice hotel, very spacious but our room 305 was noisy due to the trams passing every 2 minutes. Staff breakfast good 😊

A wonderful old hotel in the heart of the Jewish Quarter, facing onto a quiet square. All of the staff were very welcoming and helpful. The hotel is ideally situated, for easy transfer to and from Kraków Airport, and for those who don't mind a short walk to the old town. I would happily recommend this hotel to anyone considering a visit to Kraków, which I would also highly recommend.

Expensive but lovely

A great option for relaxation. Quiet area, comfortable rooms. Not far from the city.

Was a great stay. Definitely would go back. Swimming pool, sauna, steam room and jacuzzi

It's ok for the price, but play a little extra for superiir room tho.

We had late check out around midnight. All was good and smooth, lady at the reception extremely nice and friendly. Our room was nice but the issue is the bar at the street next to the hotel . We literally heard everything in the room, so noisy. So , it couldn’t be possible to stay there over night and we asked to change the room . The next room was smaller , no view. At the bathroom, there were no...

Here for 2 days on business. Hotel situated in the heart of the beautiful old town. Be prepared if driving by car as there is very little parking available… 3 spaces next to the hotel! The lobby area is very narrow and we were left to wait a long time before being attended to because the check in process isn’t fast and we were in a queue. With forms to fill, some digitalisation would be a good investment...

The hotel staff is very friendly and accommodating. While we experienced a minor inconvenience due to noise, management was very quick to offer us a change of rooms among other things. Centrally located within Old Town Krakow, there will be foot traffic and the sounds associated with it. Overall, our experience has been very pleasant and I can't say enough good things about the hotel staff and management

We’ve stayed at the hotel 3 times and every time we’ve thoroughly enjoyed our stay. The spa and rooms and incredible and the hotel has a really relaxed feel. Would recommend the hotel to anyone. We decided to book our wedding here and it was incredible, we are from the UK and the communication with Anna and the team was easy and open, the team made our day very special and nothing was too much. The...

Super location, very nice rooms. The pool is amazing. They even have a parking. Overall great experience. The breakfast is beautiful but seemed a bit overpriced so we only took it once. They are many other options around ( Starbucks 2 minutes away).

Amazing hotel! The staff are very friendly and the rooms are great. The swimming pool complex is amazing. Perfect location too. My partner also left her necklace in the room, and the staff mailed it out to us in another country, can’t speak highly enough of the service!

I recently had the pleasure of staying at this charming hotel, and I must say, it exceeded my expectations in every way. One of the highlights of my stay was the delicious breakfast offered each morning. The variety and quality of the food were outstanding, with options to satisfy every palate. It was the perfect way to start each day. The staff at the hotel were exceptionally kind and accommodating...

Beautiful rooms, excellent location, delicious breakfast and friendly staff. I would definitely recommend this hotel to anyone heading to Krakow.

Excellent hotel. Very good located just outside the old city, in walking distance to main attractions. Cosy and cleanrooms. Very good breakfast, with wide selection of food. Staff is welcoming and assisting. Highly recommended

This is a lovely small boutique hotel in a great, quiet location next to Wawel Castle. A 5 minute walk from the airport bus station and situated on the park. The buffet breakfast was lovely. Bar area was also nice. Rooms were nice and very clean. Worth paying the extra for a superior room. Walkable to the town and felt very safe.

Amazing service, rooms and location. The bar next to reception has an extensive drinks menu and the team provide excellent cocktails at a good price. We used the hotel bar often as it was generally quiet and good value.

Excellent facility,well situated for the castle and main square. Very tidy lovely spacious room, excellent selection for buffet breakfast, fantastic staff on reception very welcoming helpful and informative. Well worth a visit would definitely stay again.

Everything good, especially very kind staff and a fantastic breakfast. Clean and neat, quiet in the room. The only thing is that the pillows are a bit too big for my taste, so not slept very good. Asked for a smaller one but they don't have it. It could be a little colder in the room during the night. Lightning at the swimmingpool is aggressively strong.

New and clean. Attentive and helpful staff, most speak a very high level of English. Food in the restaurant was great, both the breakfast buffet and the dinner. Located right off of a train that will take you directly into old town. Near a field and a park that are great for running. The fitness room downstairs has great equipment too, treadmills also for if it’s cold outside.

Highly recommend the hotel for staying in Kraków. Really liked to spent some evenings at the bar with bartender SOFIA, very friendly and pleasant girl, was happy to met her, wish all the best for a new visitors!

This hotel is amazing! Booked this for a 4 night stay in Krakow and it was absolutely perfect. Even the smell of the hotel lobby is beautiful. The whole place is so aesthetically pleasing, clean and modern. We booked the deluxe room with a balcony and it was so big. The view from the balcony was great, especially during the snowy evenings. We used the pool, hot tub and sauna which were all great too...

I recently stayed at this AC Marriott in Kraków Poland. I have been staying at Marriott around the world for 30 years and would rate this hotel very high on my list. It was reasonable, very nice and new, very helpful staff, and very accommodating for my mix of business and pleasure on this trip. Although it was a 25 minute walk from old town, there are always plenty of scooters to rent to be in old...

Fantastic short stay in krakow. The hotel was very comfortable, staff were friendly and helpful. Room was fabulous, bed very comfy and serviced every day. Huge selection of food available for breakfast. All in all loved every minute of our break in krakow.

Amazing hotel, polite and helpful personnel. Clean rooms, gym, area for kids with playstation. Perfect breakfast and restaurant. Comfortable place in the Krakow old town.

Prime location near to the city center. The staff were professional and very friendly. The size of the room was good "premium room". The check-in and check-out process were fast. The only thing that need to be improved is the breakfast. The breakfast was good, but they need to have more variety of food. In summary, I highly recommend this hotel.

The rooms were clean and the location was within walking distance of the old city. We had a reservation for an upgraded room. At first, we were put into an “upgraded room” that was directly above the car elevator which was very loud. We asked to be moved and our second room on the top floor was much quieter. We paid extra for the hotel breakfast. It was HORRIBLE! There wasn’t a lot of variety and...

The hotel is located in the very good location with a good accessibility to the old town and main city centre.. The hotel is always busy with customers because of its good service, location and hospitality. So that sometimes in the very peak time the staffs were little busy and thus might be a small delay happens. I prefer the hotel. And the staffs were very kindly, friendly and maintaining good manner

Right in the middle of the city. One can walk old city, kazimerz, river side. Old building constructed as hotel. Many of the amenities are old, corridors are gloomy this hotel needs renovation. Besides rooms are big enough to be comfortable, more important than that beds are in real bed sizes even for twin beds. I would like to add that breakfast buffet is magnificent with more than five cheese options...

First time staying at a Radisson hotel, quite nice and upscale overall but some things were not ideal. The water pressure was very very low, I never care about this type of thing but it took 10 minutes to rinse my hair instead of 2 minutes. Also there was a Bluetooth sound system that the employees did not know how to start. I asked twice but nobody even knew what it was. Hair dryer was very powerful...

Location is great. You can walk everywhere easily. Also tram and bus stops next to the hotel. Very clean. Check out-in and out smooth. Great room (521) with views to the castle. Aircon works perfectly well. Lobby and bar modern and comfortable. Food was also great, we had some tapas at the bar.

Loved our stay! Hotel was clean. Staff very helpful and nice. Highly recommend this hotel and would stay again when in Krakow

Good hotel but next to very main and loud street so in the night if you want to leave window open you will hear traffic. Rooms as described with a bath which was nice! Receptionists at desk are OK but could be more welcoming. They don't clean rooms unless you request due to a new "eco policy" The fitness centre and sauna are a bit lacking and was expecting a pool so was a bit disappointed. For the...

We had a wonderful stay at Park Inn Radisson Hotel! The location is a good 20 minutes walk to the Wavel Castle and also very close to the Old Town! The old town area is so beautiful as well! There is an underground parking if you would like to visit Krakow by car. Paola was exceptional and she was very kind! Highly recommend this hotel!

Very good hotel, with comfortable rooms. The old town is only 15-20 away. Staff are very friendly and welcoming. Good atmosphere in the bar.

Stayed at H15 Palace just after New Years with my partner for a few nights. An absolutely stunning hotel with stunning interior and the friendliest, most helpful staff. We were greeted on arrival with a glass of sparkling wine and helped out of the taxi with our bags. The staff on reception were very thorough and explained times for breakfast, where to find the spa etc. We had breakfast included with...

Very nice place to stay in Krakow. Highly recommend for business to vacations. Great rooms and great service by any standards. It is very close to everything downtown you want to see. One issue we have discovered was Uber cannot come to the hotel due to some local restrictions. They could drop you off but cannot come to pick you up.

Beautifully designed, combination of old world and mid century modern creating a great atmosphere. Bravo to the architect! The staff was highly professional, accommodating and friendly …. I spent one week there and will make this my stay next time I am in town.

After coming directly from Montreal to Milan and then Paris we ended up in Krakow at H15 Palace and it perfect from the moment we arrived. This is a world class hotel that made our previous destinations/hotels look like amateurs. Beautiful historic facility that is well decorated, exceptionally fusing old and modern. Large beautiful, well decorated high tech rooms, incredible lobby, and breathtaking...

A new, five-star hotel in the heart of Krakow, a few steps from the Main Square. Top-level service, very nice and helpful. Very spacious and modern rooms, beautifully decorated. I recommend it to anyone who wants to spend time in luxury.

There is nothing to complain at all! Beautiful design hotel, with spacious rooms! Everything is perfectly clean. Hotel pool is wonderful place to chill! Tasty and generous breakfast. Friendly and willing stuff. Absolutely recommended!!! Thank you guys.

We stayed here on the way to Białka Tatrzańska and a visit to the Salt Mines which is about 10 mins drive away. The hotel was lovely and the staff were super helpful. We arrived late at night, and my daughter was fast asleep and as I carried her in the night porter on reception immediately asked for our name, gave me the room key so I could put her down whilst my wife checked us in for the night -...

Big rooms. Very nice food from the restaurant!

Big rooms, nice service, very clean. Recommend.

Perfect location close to the Salt Mine…it was so nice to have an indoor play area for kids. The staff was very polite and friendly. We particularly appreciated the young men at the restaurant during our evening. Comfortable and clean rooms. Recommend!

I really enjoyed to be there. In my opionion the best hotel in Poland. Rooms and servise were luxury and clean. Would recommend to anybody.

Very nice hotel, very friendly staff and very clean rooms. Easy to park as well.

We stayed here in a twin room for 4 nights and very much enjoyed it. The staff was exceptionally kind and accommodating. The hotel’s location is very close to the river and the old town is only a few minutes walking distance. Also had dinner at the restaurant once and the food was excellent! Highly Recommend staying here.

The location of the hotel was absolutely perfect around 20 minutes from the airport and walking distance into town. The staff were the nicest people and super helpful nothing was too much for them. The beds were massive and the comfiest beds we have slept in. The TV for it too work you had to have a laptop to plug in which we didn't. My little boy loved the kids play area and my teenage Son loved the...

We really enjoyed our stay and the kids loved it too. We ate at the restaurant and the food was lovely as was the breakfast. The selection was plenty and the fresh juice was a hit! The pool, sauna and gym were amazing and the massage I had was great too. We would definitely stay again in the future.

The best place to stay in Krakow. Good dining and very helpful workers. All welcoming and accommodating. I love the play place for kids right beside the dining area. Parents can eat and lounge while the kids play. Super fantastic 🔥🥰

It's 4.5 out of 5 to be honest. There are many prose and cons for this hotel : Pros : - Pool (or the main reason for arguing with our kids regarding what time we will get back to the hotel). The water temp. was too cold for me , but the kids didn't care . - Breakfast food was pretty good and varied , though missing some classics like bacon. Lots of drink options and nice variety of sweets to choose...

Great location 15m stroll along the river into the old town and main square. short walk to the number 20 tram to the Jewish quarter / its walkable too. Excellent rooms, pool and jacuzzi, whole hotel smells amaizing. Close to.local bar, cafes and supermarket for supplies. Highly recommended, will stay here again

I have stayed at the Mercure Krakow Stare Miasto several times because it is in an excellent location just opposite the huge Galeria Krakow shopping mall, 5 minutes' walk from the railway station and about a 15 minutes' walk from the Old Town. The no. 3 tram just outside takes you to Kazimierz the historical and popular old Jewish quarter. I had a Privilege room with all amenities which was kept clean...

Spent four nights here this week. Location is truly excellent, close to station, shopping and only ten minutes walk from the beauty of the old town. So easy to get to station to visit the further afield sites such as the salt mines. Our room was a little compact but very clean, comfortable bed and lovely shower. Excellent AC too as it was super hot. Housekeeping were attentive and reliable. I have...

Excellent service! Big thank you to Daria and Martin for their great help and friendliness. The hotel is very well decorated and the rooms are clean. Delicious breakfast! Can’t think of anything to improve:)

The hotel lobby was spectacular. The room looked clean and was air conditioned - not too spacious but nicely decorated. But the towels and toilet paper (made from recycled paper, I believe) were very rough and cheap looking. The shower had 2 options - handheld or fixed - which was great, and I hadn't seen this before anywhere else. There was a recycling bin in the room, but labels for each section...

We found the perfect hotel in Krakow!❤️ This is an extraordinary hotel in the center of Krakow. Stylish, cozy, with excellent staff. I would especially like to note the restaurant's extremely delicious cuisine and the impeccable service of the waiters, especially Wojtek. This is the fourth time we've stopped here and we never cease to be amazed at how harmonious everything is here. Thank you very much...

Wonderful stay - received a very warm welcome and all staff were happy to help out with my queries. The beds are so comfortable and the location is perfect!! Opposite the shopping centre, short walk to the Old Town and convenient links to the train station for travelling to and from the airport. Highly recommend!

Wonderful hotel with very patient and kind staff. The breakfast each day was delicious. Multiple tram stations nearby. A stunning market just right at the front door wirh many amazing restaurants and pubs. Very easy to travel to the main bus/train station or walk to the centre. They let me store my luggage there before and after check in/out

We had a really pleasant stay at this hotel, it’s quite newly renovated and everything was fine. The head in my shower was slightly damaged, it didn’t spoil my experience, but is something that needs to be spotted by the hotel staff and rectified. There was a bit of building work taking place during our stay and some early disruption from clearing and deliveries, which, in all honesty is well out...

Nice hotel in the jewish getto. well soundproofed rooms, great location. We had breakfast once: nothing exceptional for a 4 star. Not very active staff, many dirty tables when we arrived in the room and very little variety of products. from a 4 star you expect much more! The two girls on staff did not replace the finished food. It’s a pity!

I recently stayed at this hotel and had a mostly pleasant experience. The location is fantastic—right on the main square in Kazimierz. The reception staff were very welcoming and accommodating. My room was spacious, nicely decorated, and had large windows that let in plenty of natural light. The bed was incredibly comfortable. However, there were a couple of drawbacks. The air conditioning unit in...

Stayed at the hotel for three nights in August. I need to sing the highest praises for the hotel's beds. We prefer a soft matress and this hotel had just that. Felt like we were sleeping on a cloud everynight and the bedding was extreamly soft. Often you have hotel sheets that are overstarched but not here. The resturant onsite is fantastic as well with a mix of fusion cusine, heavily leaning on Spanish...

They recommend you expensive parking option. Near by we got better price. Hotel has multiple coffee machines, but they don’t work or work incredibly slow. Made me mad every morning having to deal with that. Hotel has slow elevator, but anyway, to get to room you need to climb stairs. Was uncomfortable to my 75 year aunt and with our luggages.

We spent only 1 night here , everything was ok , parking is 20zl for a night, only minus we wanna watch football match in dinning hall but tv doesn't work:( so we went to room

Old fashioned cozy hotel. Breakfest was sufficient. Parking possible outside on the street.

Best friendliest welcoming obliging cleanliness 110 %. Staff couldn't do enough for you. Will return ASAP. Not a large hotel but peaceful and quiet. 10 minutes into Krakow centre.

the hotel is not new, in some places the paint is peeling off, the door is broken, but it is neat and clean. The breakfast is delicious. The location is very good, there is no noisy and busy city street nearby.

Location is not close to city centre (old town) but it is in quiet and green area. It is more affordable in comparison to same level hotels. Breakfast is fulfilling but not a something luxury (I don’t think there is a chef in hotel to make a food). Room and bathroom are very clean and staff are really nice and helpful.

Staff very helpful and nice. Very clean and cheap. The inconvenience is that is pretty far from the city center.

Nice hotel, they made us veggie breakfast boxes when we were on a guided tour that left at 5:50am. Breakfast is good for veggies too.. They serve prosecco at breakfast, which seemed odd, but when in Rome...

Such a wonderful hotel hidden down a side street... The place is clean, airy, bright & the staff are wonderful, friendly & happy to help. From the first day the staff helped us out with a number of things, from helping us find the best place for a coffee, to booking an evening table for a meal, to arranging a tour for us, there was nothing they couldn't do to help. The breakfast in the morning was...

What a gem. One of the most service minded Hotels I've ever stayed at. Greeted at the door when we arrived, luggage delivered to our rooms, rooms were cleaned to perfection. Smiles wherever your turn, absolutely all staff members that we met went above and beyond for us to have a pleasant stay. Restaurant was very nice, I recommend the shrimp and chorizo in white wine sauce. We had to wait for our...

This is our 2nd visit to this hotel, on arrival we were greeted at the desk and given a free room upgrade for being a repeat customer. The room was spacious, comfortable sleep and cleaned every day. The hotel is close to the center of Krakow and a short walk to the tram stops Overall a great stay. Can't wait to come back.

We loved it here! It was in between the Old Town and Kazimierz, so very convenient and accessible by foot or tram. The food was lovely, especially the breakfast which had so many options- all delicious! The room was comfortable, great bed and they gave me a firmer pillow on request. Bathroom super clean and had everything we needed. All the staff we encountered were friendly and helpful and if we...

Everything about this hotel was good! The rooms are nice and comfortable. The service provided was fast and really professional. The location is in the Kazimierz area but it’s not far from the old town. You could basically walk everywhere according to us. I would stay at this hotel again if I returned to Krakow.

This is a very nice hotel. It does have air conditioning something that was critical for me when I could find it in Europe. Great breakfast comfortable beds and a beautuful feel to it.

Positive emotions from the stay.

There is a small roughness. Wifi from time to time falls off. However, the Park outside is just gorgeous!

Nice hotel. Friendly personel but not worth 5 stars. More like a 3 star hotel. Too far from krakau center. The bar is expensive. Payed like 12zl for a small beer. Thats like 3 euro. Thats more then what i pay at home. So dont expect a luxery 5 star resort.

Far from town on a bussy road but its a nice hotel maybe to early 90s. Easy for the airport by car or taxi.

Very clean, good food and excellent service in this historical hoyel well located in the centre of Krakow.

This is a small, welcoming, simple, hotel. It certainly deserves the five stars it has, because of its comfort and beauty, but its small size and the kindness of all the women at the reception made me think, in a good way, in a family owned B & B rather than in the fastuosity of a Grand Hotel. I felt very well and welcomed there and the staff were really very lovely. The only bad thing was the small...

3 stars for the wedding venue in 2019. 3 stars it is still considered a good review but due to 3 major flaws on the hotel side I cannot count my wedding as perfect or even stress free 1) air con in the main mirror hall did barely work and my guests couldn’t cope with temperatures..... 2) basement toilets do not have a proper extract ventilation and the hotel did not provide any dehumidifiers, air...

The hotel was fine. Big room. Good breakfast.

Great old European Hotel. This place has wonderful bones, and the staff tries. But it badly needs a face lift and remodel. The rooms are small and chopped up, or large and ungainly. The furniture is a mishmash, with no discernable theme, and no art on the room walls. The location, near the central square in Krakow, is excellent. But this hotel needs attention.

Great spacious rooms best location!