Summer View Hotel

I would say the location of this hotel is convenient as it is within walking distance from Rochor (downtown mrt line) and Bugis (east west mrt line) and also eateries.

However, the receptions were rude during check in. No greetings and impatient during check in process as we were checking in 3 rooms with my parents (older folks) and kid.

On the second day of stay, the reception still had the cheek asking my brother rudely on whether he is a hotel guest when he was accompanying my parents back to the hotel room after dinner.

The hotel is considered clean. Guess this is usually the norm in the country 😅. However, the shower water pressure was low and water temperature often too hot for comfort.

The room service on the 2nd day was simply tidying up the mattress and clearing the rubbish bin. The hotel should have stated clearly in the booking website if no room service will be provided on the following day. We did not bother to check with the receptions because my family just can’t wait to check out from the hotel.

It was raining heavily the next morning. My brother had to borrow an umbrella to shelter my parents to the taxi. The hotel staff didn’t even offer to escort my brother with the returned umbrella after he returned it to the reception at the front door. He had no choice but brave the rain to the taxi.

I am so embarrassed and disappointed with my hotel arrangement for my family.

I read a lot of reply from the hotel to those low rating reviews/feedback, but seems like the hotel management does not take this seriously and has not done much to improve their services.

I have stayed in this hotel for 2 nights and my overall experience was not very good as with the same cost we can get many good hotel like IBIS who provides many good facilities.
Overall rating 2.5/5.