Casa Nithra Bangkok

Overall experience I gave 2 star out of 5 and I wouldn’t recommend staying here when you have a bunch of choices out there in Bangkok. We were here for test and go scheme + 1 extra day. First, food they served were repeated the same every meal as you see here. We couldn’t stand eating the same meal, and as for western food was very tasteless, need to ordered fast food from outside instead. Some of the food gave me diarrhea(old meat I suspect). Room was decent enough except the part where big bathtub started to leak. Test result took place the same day as they collected the sample so no complaint latest was 8pm. Staff were nice and helpful except the reception could be more service minded.

We stayed there for our Test & Go and did not enjoy it. The staff was not friendly nor helpful, the food was not good and the room is nothing special. Do not recommend.

I do not recommend this hotel!
First of all: They describe themselves as a 4 star Boutique Luxury Hotel. They are not! Despite the beautiful decor, there is nothing else! There were numerous problems:
1. We went to do the sandbox program, on the day of departure to Thailand, the hotel writes to us saying that we would have to stay in quarantine for 7 days without leaving the room. And wanting to charge us an extra fee for the extra meals we would have because of the quarantine. They didn't want to change their position even though we were showing Thai government websites that said our case was not to be quarantined. They only changed their position when we got Thai authorities to call them. As the entry rules in Thailand change a lot, this would be just a mismatch of information if it weren't for the following events
2. The sandbox package includes all meals for one day (the day you stay in the room until the result of the pcr comes out) abs we also hired a package with breakfast included in the 7 days of stay. When we got there, they didn't remember that they had made this contract with us. I had to show the proof they sent us. All the meals they sent us were ready meals and packaged like the ones they serve on planes. All cold. They didn't offer us any options or menu. There was no possibility of choosing what to eat or talking about any dietary restrictions. The breakfast was left at the door of the room (even when the pcr had already come out negative and we were circulating) the quality was terrible and does not match the amount we paid.
3. There were 3 leaks in the bathroom in the room. They fixed one (sanitary shower) and two others had no fix, the bathroom was constantly wet.
4. There was no room service and and they didn't tell us about it. We found out when we found that they did not replace the towel they took from the bathroom when fixing the leak. We asked for another towel and they didn't give it to us. This was not explained in the contract with the hotel and has nothing to do with the pandemic period, given that in all other hotels we stayed in Thailand, there was housekeeping and room replacement.
5. The service is bad, we asked for information on our first day and the attendant didn't want to let us know. Another attendant also refused to give us a document stating that we had left the hotel before the end of the contracted period.

In short, we spent two days and changed our accommodation to another hotel where we were very well taken care of. So far we don't understand what happened in Casa Nithra for them to treat us that way. We do not recommend this hotel in any way, we received very bad service, unlike all other hotels and places we were in Thailand, where we were very well received and attended to.