Grand Mercure Bangkok Atrium

I recently stayed at this so-called five-star hotel, but it was far from what you'd expect from such a rating.

The only positive note was the housekeeping staff—they were prompt and attentive, keeping the room in good condition throughout the stay. However, that’s where the good experience ends.

The duty manager, MAN, was incredibly rude and arrogant, showing a complete lack of professionalism. I was shocked by how someone with that attitude could hold such a position.

I ordered pasta from the hotel restaurant, and it was terrible. When I requested not to be charged for such subpar food, they refused and still added service charges. It’s disappointing that the hotel charges for poor-quality food instead of addressing the issue properly.

To add to the frustrations, they never asked for a deposit at check-in. Later, when I asked them to charge my restaurant bill to the room, they claimed I had refused to pay a deposit—something I was never asked about in the first place.

Most of the staff, including the operators, struggled with basic English communication. My ability to communicate felt like it had deteriorated after four days of trying to explain myself repeatedly.

The rooms were another letdown—small, dimly lit, with an old construction feel, and a constant unpleasant smell coming from the bathroom. This, combined with the poor lighting, made the rooms feel dark and unwelcoming at all times.

Additionally, the toiletries provided, including the toothbrush, were of the worst street-level quality, and the room slippers were equally bad. This kind of cheap quality is unacceptable for a supposed luxury hotel.

As a vegetarian, the breakfast spread was particularly disappointing. There were very few options for Indian or vegetarian guests, which I find unacceptable in a hotel claiming to be five-star.

Overall, this hotel does not deserve its five-star rating. It felt more like a three-star experience at best, and I would not recommend it to anyone expecting luxury or high standards.

Pros: the staff are good in English, polite and helpful. I stayed in a corner room, the rooms are big. Gym equipment is a bit old but was adequate, water dispenser is available in gym. The iron was not working after a few days, they replaced it without asking too much.
Cons: i stayed in a corner room, not sure if other rooms have this issue but there is a connecting door, and noise insulation is not that great as there was a gap below the connecting door. The lifts sometimes dont work with my access card. The hotel needs a renovation.

The hotel accommodate tour groups , most of them being Indians, there is a 7eleven next to it.

The hotel room is spacious and conveniently located near local attractions. The housekeeping staff did a great job cleaning the room. However, the rest of the hotel's offerings are subpar. The room has an old, strange smell, and the furniture is old and damaged. The bathroom sink looks dirty due to stains, and although the toilet bowl works, it needs to be replaced.

If you are looking for a comfortable and relaxing hotel room to stay, this is not for you.

However, if you are looking for a convenient place to stay, then this is still not for you. I think there are better options out there.