Grand Mercure Bangkok Atrium

I recently stayed at this so-called five-star hotel, but it was far from what you'd expect from such a rating.

The only positive note was the housekeeping staff—they were prompt and attentive, keeping the room in good condition throughout the stay. However, that’s where the good experience ends.

The duty manager, MAN, was incredibly rude and arrogant, showing a complete lack of professionalism. I was shocked by how someone with that attitude could hold such a position.

I ordered pasta from the hotel restaurant, and it was terrible. When I requested not to be charged for such subpar food, they refused and still added service charges. It’s disappointing that the hotel charges for poor-quality food instead of addressing the issue properly.

To add to the frustrations, they never asked for a deposit at check-in. Later, when I asked them to charge my restaurant bill to the room, they claimed I had refused to pay a deposit—something I was never asked about in the first place.

Most of the staff, including the operators, struggled with basic English communication. My ability to communicate felt like it had deteriorated after four days of trying to explain myself repeatedly.

The rooms were another letdown—small, dimly lit, with an old construction feel, and a constant unpleasant smell coming from the bathroom. This, combined with the poor lighting, made the rooms feel dark and unwelcoming at all times.

Additionally, the toiletries provided, including the toothbrush, were of the worst street-level quality, and the room slippers were equally bad. This kind of cheap quality is unacceptable for a supposed luxury hotel.

As a vegetarian, the breakfast spread was particularly disappointing. There were very few options for Indian or vegetarian guests, which I find unacceptable in a hotel claiming to be five-star.

Overall, this hotel does not deserve its five-star rating. It felt more like a three-star experience at best, and I would not recommend it to anyone expecting luxury or high standards.