Grande Centre Point Hotel Ratchadamri Bangkok

I don’t normally write a review but this time it’s a must.
Our family has been staying at this hotel for the past 12 years. We normally travel to Thailand at least twice a year.
I stayed at the hotel for a total of 10 nights in May/June of this year and then returned with my family in late July.
We stayed at a two bedroom apartment costing 30,000 THB ($1,300 AUD) per night for 3 nights (originally 4). Still waiting for refund of last night - have been told 30-40 business days. Ridiculous!

When we originally checked in, we were given a room on the 7th floor with the below view. This is despite the hotel being in excess of 50 levels. We asked to be moved to another room. We were eventually offered another room but we found the staff not very friendly, lazy and just plain rude.
We eventually got a room facing the park and not a construction site. We have stayed on this side of the hotel plenty of times and know it is beautiful.

When you wish to travel, the concierge will contact their own Taxis or Tuk Tuk with set prices so that they can get commission from their contacts. We always leave 100 TH as a gratitude to the housekeeping daily. However, we always have to request for more water and toilet paper rolls.
We received the letter from house keeping as shown below in the picture. We called them and she said that because our son broke 1 glass it will be a charge of 60 THB. I was so upset, it is an insult to have a written a demand for payment of 60 THB when we have been your loyal customers for years.
I then escalated the matter further and spoke to the duty manager Mr Kandith B. At first he didn’t appreciate the fact that they were insulting us by charging for an accidental broken glass. Lacking experience in dealing with a minor issue and the way they handled it was just plain insulting. By way of an apology we were offered a plate of fruit which we have rejected. At the end of the day, all we wanted was a written apology and we stated that to the manager at the time. Still waiting, however, just too late now. Review will be posted and will remain on.

We note that the staff here have been replaced very often. Not very friendly as what it used to be. The staff seem very unhappy as they are being dictated what to say and do. It doesn’t feel friendly or inviting like other places. (They used to served welcome drinks and cold towels.)

We paid 60 THB to the reception, the receptionist was more apologetic than the manager himself.

We will not be coming back here again and all for 60 THAI BAHT

WHAT A JOKE THIS HOTEL HAS BECOME PUTTING PROFITS AHEAD OF CUSTOMER SERVICE!