The Chaya Resort and Spa

Terrible Experience - Not Even Close to 2 Stars

I stayed at this property expecting a 5-star experience, but it was more like a 2-star nightmare. First of all, the pool was absolutely filthy. It looked like it hadn’t been cleaned in weeks, and it was completely unusable.

The hotel has a strange and frustrating policy that charges you 300 THB per hour for early check-in—even if you arrive only an hour before the standard check-in time at 2 PM. This is both unreasonable and incredibly inconvenient. I’ve never experienced anything like this before.

As for the room, it was old, run-down, and frankly, it felt haunted. The furnishings were dated and in poor condition, and the entire place felt unsanitary. I was expecting a "deluxe" room, but what I got was a room in the basement that felt damp and claustrophobic. Not the luxurious escape I had hoped for!

Overall, this hotel doesn’t live up to the hype and certainly isn’t worthy of a 5-star rating. If you’re looking for a relaxing and comfortable stay, I’d strongly recommend you look elsewhere.

Would not recommend this location at all. They required us to confirm card payment which is normal but i was having esim problems and couldnt do anything from my phone. They sent multiple Whatsapp messages threatening to cancel my booking if i didnt confirm. I finally told them my phone wasnt working and to pleae process payment and we would be there the next day. To say the property was a letdown is an understatement. Completely run-down. Large sacks were piled in places. Tools and random boxes near the walkways as if they were in the middle of renovations. The locks on the outside of the door are padlocks. The lock inside the room are sliding pieces of 2x4. The rooms are dirty, the floors very squeaky and uneven in some places. Our room had trash from the last guests still in the room. We ended up leaving the property after less than an hour asking for a refund. I understand that it was booked under the no-refund policy but the lack of transparency and their earlier threats to cancel made the whole experience horrible.

The hotel and its rooms are beautiful, and the staff are genuinely friendly and helpful. However, there are a few areas where the experience could be improved. Given the hotel’s close proximity to the airport, better soundproofing would make a big difference, thicker windows and a door that seals properly (without visible gaps) would help minimize noise significantly.

If you’re not woken up by airplanes, it’s likely to be the sound of neighboring guests opening their door latches, a rooster crowing, rainfall, or dogs fighting nearby. These are all common sounds in the area, but they become surprisingly loud due to the poor insulation of the rooms.

We also found a cockroach in our bathroom, again, not entirely unexpected given the visible gaps around the front door.

Breakfast was somewhat disappointing: the options were limited to curry, rice, watermelon, and pre-packaged bread. While that might suit travelers who enjoy a local-style start to the day, those expecting a continental or more varied breakfast will likely be underwhelmed.

Lastly, keep in mind that the hotel is located about a 20–30 minute walk from the city center. If you prefer to take a taxi, expect to pay around 150–200 baht per trip.