Helios Hotel

Not as described in anyway from (loveholidays). Went with wife and 3 kids. States on advertising of the hotel that they provide free WiFi ( yes but only in lobby of hotel or poolside) no option in rooms. Rooms are very dated. It says they have satellite TV no they don't, It also states phone in the room, most people have there own phone...the phones weren't connected. Yes this hotel has a pool and a small pool for kids, but in this day and age kids want more. My kids did enjoy being poolside, but that was due to other holiday makers interacting with them. Going back to the rooms our shower cubicle was falling to bits, with mould on the tiles. The bathroom furnishings had obviously been reattached to the wall that many times that the grout on the tile work had more hole in it than an ant hill, and we'll not to forget the ants🙈. For an all inclusive it was shocking. Did not cater for children in any sense. They didn't even have ice cream nor snaks for the kids which i have had at all inclusive holidays ive had before.Drinks where either soft drinks,beer,vodka or gin all else you have to pay for but are not branded products. We did meet some nice people there, but had to eat out most days for most meal times which was at a cost that most do imagine they wouldn't have to pay. Everyone has a right to an opinion, but my opinion is avoid and don't waste your money on this hotel. We made a mistake on picking this location and it won't happen again.

It’s fine for being just a place to sleep and the beach is great but if you have another option I’d heavily recommend not staying here.

Our fridge was broken and the maintenance guy shoved my hand into it onto the cooling plate said it’s cold but then he felt the water in it which was warm, he hesitated and left anyway. Pool was alright. Food was terrible so expect to find somewhere else to eat (there’s a deli around the corner and a steak house on the way to the beach which are good) you can get taxis around Side quite easily and the reception staff are helpful for that. Our stay was interrupted by a lightning storm and power cuts which was more cool than inconvenient so it wasn’t much bother but the hotel should maybe install emergency lighting for the hallways.
The beach is great but you could be in any hotel in Side and say that. Staff just seemed bored and annoyed (by the hotel more than guests) felt sorry for them. The bar is horrendously underwhelming and I’m not a big drinker but wow. All in all the beds are fine and it has AC most of the time so treat it as a hostel and you get what you pay for.

The hotel service was very poor, the cleaning was very basic, there was no hygiene in the kitchen when handling food, the food was the same, eggs for breakfast and chicken every day and the food from the day before was served again as a cold dish the next day, there was no entertainment, the truth is that this hotel is very disappointing, they offer something that they don't really have, we paid to stay for a family of 5 and they only offered 4 beds and during the stay they didn't solve anything for us.

It is the worst stay I have had on vacation, the food was terrible, the handling of the cooks, very bad, the food was the same every day, only chicken, cheap fish, pasta that was only cooked, the food that was left was recycled for the next day, it really makes you feel uncomfortable with such good hotels around, we paid for everything included, but we had to go out to eat, we paid for five people, and they only gave us enough for 4, the clients saw the food, and walked straight past, really (loveholidays) I think it is very bad that they put this kind of service in their packages! We feel robbed!

I'm very disappointed with the room from the very beginning, the room has not only been left dirty and not cleaned after previous tenants but I found inspects around the room spider webs mould you name it I found it. For the entire week our bathroom hasn't been cleaned once by the room service. For breakfast we had eggs and onion rings every day so the selection was horrible I do not recommend the stay in this hotel for anyone.