JW Marriott Chicago

Great spot. It was pleasant even with some exterior construction happening during the day. Nice staff. Large lounge and sitting area. Gym was excellent. Room had some dust and terrible view, but those were just unlucky things. Very happy overall.

Excellency in room maintenance and services. The most clean room and comfort beds in downtown. Hard to find a speck even in any corner of the room. Liked the all marble decor bathroom and super friendly front desk. Gotta try cheese plate for room service. 7-yrs old cheddar, brie, and goat cheese will amaze you. Although, brace yourself for daily convenience fees, front desk fee, and room service fees when check out.

Suites are great, but the rest of the hotel rooms are median. Cleanliness and the
location is optimal, but the service can be 50/50. I have been greeted and experienced excellent from housekeeping staffs, but the valet staff at the counter especially was shadowing. Overall I would try other hotel near to compare.

The staff were very good. They noticed that I was limping the took the time to ask if I need any help. Then they brought up a wheelchair and move me to my room. Few minutes later a manger called me and is if I need any help. I asked for an ice pack. He came up to my room and he wrapped my foot with the ace pack. I'm so appreciative of the staff. I would definitely stay here and I highly recommend to stay here. Thank you JW

Wonderful staff and updated room with giant bathroom. I didn't hear anyone in the adjacent rooms (or further ones) or the hallway. There was a leaky toilet, which is a part of life that hotels don't get rid of. They responded quickly to the problem and repaired it in a timely manner, and the cleaners cleaned up immediately afterwards. In my opinion, a great place to lay your head.

I stayed at this hotel for two days last weekend and enjoyed my time. It's in downtown Chicago, and the Quincy subway station is literally around the corner, offering service on the Orange, Brown, Pink and Green lines. Viviana, the guest services agent who checked me in, was very nice. Along with my massage therapist, CoCo and the other ladies who worked at the spa: Susan and Patricia. I recommend and will stay here again!

Old sophisticated hotel right in the business/financial/ring district. Everyone was friendly and check-in was easy. The spa and pool are only available in the app. The hotel restaurant had a decent but overpriced breakfast, so I would recommend going to one of the great breakfast/brunch spots in town. But it was great for the morning we wanted to do it. The hotel doesn't have a real lobby bar, which would be nice to have. The room is not very spacious, but has everything you need. The bed was clean, soft and firm at the same time, large and comfortable. One of the best parts was the huge double bath. Parking is difficult unless you park in the building on the corner, which they do acknowledge for $30 a day with in and out privileges, which was much better than we expected.

I really enjoyed my stay here! The hotel was new. They had a lot of friendly, polite and accommodating staff. The beds were comfortable and I love that. I had a good rest! I am very grateful that I was able to find this hotel immediately and conveniently. It was a good experience for me for the first time. Thumbs up!