Residence Inn by Marriott Downtown/Loop

My recent stay at this hotel was nothing short of exceptional. From the moment I stepped into the lobby, I was greeted with warmth and hospitality that set the tone for the rest of my visit. The value for money at this establishment is unbeatable - offering top-notch amenities and service at a fraction of the cost of other hotels in the area.

One of the highlights of my stay was the breakfast experience. The spread was not only generous but also featured a marvelous selection of dishes that catered to various tastes. However, one suggestion for improvement would be to incorporate more Asian food elements into the breakfast menu, providing a diverse culinary experience for guests beyond the usual bread offerings.

Moreover, the cleanliness and tidiness of the hotel were impeccable. Every corner exuded a sense of care and attention to detail, making my stay all the more comfortable. The staff, without a doubt, were the true gems of this establishment. Their friendliness and willingness to assist with any request made me feel right at home.

In conclusion, this hotel is a hidden gem that offers an exceptional experience for its guests. With a few tweaks to incorporate more Asian food elements into their breakfast menu, it has the potential to elevate its culinary offerings even further. I would highly recommend this hotel to anyone looking for a superb stay without breaking the bank.

Lovely hotel close to Michigan Ave. Spacious rooms with a full fridge & stove top. Only issue we had was that the bottom sheet was too small & would keep popping off the mattress. A housekeeper would have noticed this when making the bed, because it was almost impossible to get it on.
Thank you to Jade, who had a wonderful smile every time I came to the desk. It made me feel very welcome & not a bother at all.
Will definitely keep this hotel in mind when I stay in Chicago again.

I have been to Chicago 4x for work and have stayed at 4 different hotels each time. I have yet to find one that I thought was good enough to come back to. I think the Residence Inn might be the one. First, the front desk staff are so nice. I checked in around 11am and they had a room for me. I even got an upgrade to a 1 bedroom suite! The room is very nice, the water pressure absolutely phenomenal. They also have free breakfast in the mornings! The location is also pretty good, it’s mostly a business area, I think, so not a lot of cafe options open on the weekend, but if you’re here for work on a weekday, it’s solid. So far, so good.

I am ADA. The ADA room we are in is perfect. I can walk now up to a block however last year I couldn’t walk across the room. So.. if you are absolutely wheelchairbound please consider staying here. Even the bed is lower for perfect transfer. We travel a lot and I’ve never felt more accommodated.

The laundry room takes credit cards and the machines are new. There is a comfy place to wait for your laundry.

ALSO!!!

the airline destroyed my buggy (mobility scooter). Andrew, the chief engineer, was so kind and truly truly was the compassionate face of Marriott for me.

The airline had knocked some screws off and broke the gear shift.

He made it so I can drive it, though we are still going to have to fight the airline… it is super slow but thanks to Andrew I can still get around Chicago.

He did NOT have to do this. He could have waved me away saying “it’s not my job”

But.. he represented his company with compassion, humanity, talent, and dedication.

I did not feel like a bother. I saw a talented,‘obviously great hire, giving all his attention to help a Marriott guest.

I hope corporate sees this and commends him for his compassion. His effort was worth so much more than standardized practice and marketing dollars. I wish more people did their jobs this way.

Also, the staff here is wonderful.

When I come and go, they greet me like I’m a cherished guest. With the scooter, they open the door for me and smile genuinely, and look me in the eyes.

Also, complimentary breakfast 6:30-9:30 weekdays. We’ve stayed at other Chicago hotels where breakfast is $40.

Great place.

Oh!!! This was the historic Roanoke hotel and it just happens to be the largest renaissance inn globally.

Not bad, worth recommending~

The location is great. There is a bus stop right outside. It takes five minutes to walk to the theater to watch Les Miserables. You can cook in the room. The breakfast is also good. The parking fee is a little expensive, but it is acceptable in Chicago. I will go there again next time.

The room is big and the bed is comfortable. The main thing is that the carpet is dark red and looks dirty easily. In fact, it is quite clean.

The sanitation is cleaned every day. There is a 7-11 downstairs and Target is a few blocks away, so shopping is very convenient.

In the center of downtown, not far from all major attractions, the location is unbeatable

The front desk staff were all friendly, and the room was very comfortable and clean,,✨
Thanks to you, I had a good night’s sleep and rested comfortably before leaving🇺🇸

The room is clean and quiet, the breakfast is simple but tastes good, it is very close to the exhibition hall, there is a cooperative parking lot next to it, the fee is cheaper after registering with the hotel, and there is no limit on the number of times you can enter and exit, recommended! !