Hilton Vacation Club The Modern Honolulu

We recently stayed at the modern Hilton for a week, expecting a high level of service and cleanliness for the price of $2,600. Unfortunately, the experience fell short of expectations. Contrary to the well-lit images on the website, the reality was disappointing—mold along the walls, an aging bed, and a persistent musty smell in the room. On the positive side, the location offered a pleasant view and convenient proximity to the beach and city attractions.

One notable inconvenience was the need to present a voucher daily for complimentary water. It would have been more convenient and thoughtful if the hotel staff had placed the water bottles outside the room or offered a morning knock for those interested. While the front desk staff was polite, their lack of initiative and information about local transportation options was evident. This was surprising, especially considering my background in the hospitality industry, where going the extra mile is a standard practice.

The most significant disappointment occurred when I discovered my pajamas missing from the room. Despite reporting the issue to the front desk, they seemed indifferent and failed to take any corrective action or offer compensation. In the hospitality industry, such oversights should be addressed promptly and with a genuine concern for guest satisfaction.

In hindsight, spending an additional $600 for a stay at the Prince Waikiki down the street, which reportedly provides superior service, would have been a more worthwhile investment. For those deliberating on accommodations, I highly recommend considering the Prince Waikiki over the Hilton based on my less-than-satisfactory experience.