Courtyard by Marriott Los Angeles L.A. LIVE

Booked a stay here with friends December 2nd, extended our stay an additional night the next morning, prior to check out. between the time of going to the front desk to extend and smoking outside me and friends return to room to find that a precious family heirloom (Gold Ring) $5,000 in value was taken off of our bathroom sink. We search the entire room calling downstairs, even to check the lost and found which it wasn’t there or reported. We had a hunch to check the cleaners cart down the hall. We found the ring underneath all of the supplies in the top of the cart. We took a video before retrieving it from the cart and then call the front desk to speak to a manager. The housekeeping manager came after 15 minutes. We showed her the video she took the report. The next day we spoke to the general manager who concluded the investigation to be completed because they didn’t see any access to the rooms door log from any employees. I asked to be moved floors and to not have tht person service us during our stay and the manager said he would call us to move our room. That was 12noon today and here it is 10:42pm and we have not heard a thing from anyone. My friends and I feel highly disrespected on this matter not being rectified. This is one of our favorite hotel chains to stay in during our travels, as young black gay entrepreneurs we take pride in our loyalty to establishments that provide quality service. However, this incident has left us deeply concerned and disappointed. We urge the hotel management to address this matter promptly and take appropriate actions to ensure the safety and security of guests' belongings. Additionally, we hope for improved communication and follow-through on the promises made regarding room relocation. Your swift attention to this issue is crucial in maintaining our trust and continued patronage.

Stayed four nights - unpleasant experience. Endured many bug bites - the hotel assured that the hotel room inspection resulted in no insects/bed bugs. Requested to share the report and received a following response... "report cannot be shared with the guest due to the report is proprietary to hotel and it is against their policy..."