The Peninsula Beverly Hills Hotel

I booked a basic room, which was small, French-style, and relatively new. There was no coffee machine, but a tea kettle was provided. The pillowcases with embroidered initials were a bit novel.
The enthusiasm of the service staff depended on the tip and the dress, which was a typical Beverly style.

I can't imagine this is the Peninsula Beverly! One of the best hotels in Los Angeles! I won't talk about how dirty the shower head is, how much dust there is on the hair dryer, and how much hair is under the sofa. I was changed to another room on the last day. I endured it. I really can't stand the money. The $600 pre-authorization has not been unfrozen for me so far, and my consumption amount was swiped on top of that. To this day, they still don't admit this. I am determined to get the $600 back. Let me give you the most sincere and direct reminder: on the day of checkout, the first bill showed a consumption that did not belong to us, and three charges for extra beds that should not have appeared (there was no extra bed at all). After I raised it, all of them were cancelled and said they were wrong. I thought it was over. Later, I received crazy bank reminders, swiping 400, returning 40, swiping 21, a consumption of more than 300 US dollars was repeated countless times like this. I went to the front desk to ask, and he said sorry that the staff kept swiping the wrong amount (are they not good at math). I was fine with all this, I just had to be patient and finally get it right. However, on the first day after I got home, I received the bank statements for the two swipes. I called the bank to ask if the 600 pre-authorization was unfrozen, but the bank said it was not unfrozen. I have been contacting Ctrip for almost four days, and each time a different employee helped me handle it. The conclusion they came to was that the hotel had nothing to do. The 300+ consumption was also deducted from the 600, and the rest was unfrozen. Is that 95588? Such a simple thing was messed up by one of the best cities in the United States, Los Angeles, and one of the best hotels, The Peninsula Beverly Hills. I have nothing to say! My heart is uncomfortable.