The Peninsula Beverly Hills

Staff were amazing, helpful and all them lovely. Most of them speak Spanish and are extremely friendly. Location is unbeatable, just few minutes to all the shops in the rodeo drive area... but still secluded enough to be extremely quiet. Breakfast is popular among Los Angelinos and you find many people just coming for it. Lounge bar had live music and was quite lively and popular too.

I wrote a one star review yesterday and promised the hotel manager Rebecca that I would revise it after talking with her today...but strangely, I now cannot find the review anywhere (???). So, here is an update: the hotel is absolutely gorgeous, the in room dining is very high quality, the amenities are mostly great, the spa is very decent, and the provided car fleet is superior. So, where did it go wrong? The communication. I spoke with a different person almost every single time I requested a service or attention to an issue, resulting in an certain amount of problems and misunderstandings. I had to babysit all our details and they were sometimes lost. When one such misunderstanding about the amenities caused us a problem, and I complained about it, and nothing was done, so decided to check out 3 days early as a result, and I did not feel that there was appropriate follow up or compensation offered. No oversight. Basically, I had requested transportation from the station to the hotel assuming they would send their hotel driver. The "limo company" they sent was terrible and had terrible communication and much to my surprise was also very expensive (when I thought it was a free amenity). The driver would tailgate and the car was a late model domestic sedan. No attempt to keep us from checking out early was made either when I finally complained to the front desk. In fact, I did not hear from the hotel manager until a few days later, after I posted a negative review. I guess I feel like the hotel lacks warmth and hospitality and organization. It feels... indifferent and detached. A lot like LA. I would go back there for dinner (Belvedere, not Rooftop) or a spa visit, and the bar is full of adorable weirdos.