L'Ermitage Beverly Hills Hotel

We booked a suite, which was spacious and comfortable, with a modern design, a dressing room, and a powder room. The hotel staff was polite and the cleanliness was in place. It was a very pleasant hotel experience.

Excellent hotel with service that I have never seen anywhere in the US, top-notch room cleaning, the staff will meet you from the car, help with your suitcases. The hotel staff pays attention to even the smallest details, for example, when you approach the hotel, at that moment one of the hotel employees is already walking to the elevator and calls it so that it is on the first floor for you, I did not even notice this at first, but when I saw it I was very surprised. This action speaks to how the staff pays attention to details.

I do not often travel to the US and I am not very used to paying a deposit upon check-in (this is not common in the world), but here it was the highest of all the hotels I have been to, I was told $ 200 for 1 day of stay, which will be debited from your card, take this into account when planning your trip.

When I arrived at the hotel, there was a very noisy renovation in the lobby and the hotel staff provided a deposit of $ 200 for food in their restaurant for this inconvenience. The service in the restaurant, as well as in the hotel, is also at the highest level for the USA, which is very rare to find in this country.

Parking for cars is very expensive $ 70 per day, but there are many parking lots with normal prices within walking distance.

Unfortunately, the pool at the hotel was closed until November, and this was not reported when booking through trip.com. The hotel staff said that I could find out from their website, or I should have received an email (it did not come). They convinced me that if you book through booking, then an email should have come with this information. The situation is controversial, perhaps trip.com is partly to blame here. They could not do anything about it, did not provide anything in return, this was a very big problem because we mainly chose this hotel because of the pool with a beautiful view on the roof and were left without it. They only offered to cancel the reservation and return all the money on the day of check-in.

It's old enough, not many residents. They provide guests with handwritten welcome cards, which is very thoughtful. The bedding in the room is very clean, but there are obvious water stains in the bathroom (the kind that can't be washed off). Overnight parking is $70, which is a normal price for hotels in this area, but it's really expensive. However, I suggest that you don't stay in this hotel recently, because they are renovating, the rooftop swimming pool is closed, the restaurant has been moved to the entrance, and the breakfast is really just some terrible bread (the croissants are not crispy enough and feel like they have been stored for a long time). The platform and the official website did not explicitly indicate that they are renovating.

They are doing renovation this round, so can't enjoy their full facilities. Overall it is nice place to stay.

I really like the perfect hotel, location, service and breakfast.
The swimming water is also at a constant temperature. Very comfortable suite. It is a luxury hotel with a good value for money compared to the gorgeous high-end hotels. Really should come again

My family and I stayed here for a night and it was the definition of luxury. The staff was extremely accommodating and welcoming. The rooms were gorgeous and clean. My wife loved the makeup vanity and closet area. It is in a very safe and quiet location. Short walk to rodeo drive. Highly recommend.

One of the most satisfying hotels in Los Angeles, a little-known restaurant on the first floor. The food is amazing. I’ve never been there. I really didn’t know there was such a treasure restaurant hidden here.
The room facilities are good and new. The internet is great and the bed and pillows are very comfortable.
Toiletries need to be requested and not provided proactively.
The room cleaning was very timely and attentive.
The location is great, just off Rodeo Street, a few minutes walk away.
The only drawback is that the floor is low, close to the road, and a bit noisy.

Every member of this staff is absolutely fantastic and fabulous! We stay at the Waldorf (which we also love) and decided to try L’ermitage for our trip there this past weekend- this might be my favorite now. Service everywhere is not only impeccable but it is a small ‘boutique’ hotel so the entire experience during our stay was very personal. Norman is a great help, he helped us with our luggage during check in and check out. The valet is wonderful, every single one. The restaurant staff is amazing, spa staff, front desk is very attentive, and never waited more than 10 mins for room service. Very accommodating place. I love love loved it here, would recommend for any celebratory vacations (they made me feel very special on my birthday which i barely mentioned in passing!!!)

Everything about L’Ermitage is perfect. It’s truly the best boutique hotel experience that you can have. They have THE friendliest and most attentive staff in the entire hospitality business. The most welcoming and warmest group of people. The rooms are beautiful and immaculate. Scott, the general manager does a great job and is extremely helpful. If you want to stay in Beverly Hills, L’Ermitage is the best and only choice!