Hyatt Grand Central New York

Stayed here as a family of 5! Location fab- rooms modern and nice. Super easy check in/out- would definitely stay here again!

Location: 5/5
The Hyatt Grand Central New York is perfectly situated in the heart of Manhattan, directly connected to Grand Central Terminal. This prime location makes it incredibly convenient for travelers, offering easy access to public transportation, iconic landmarks like Times Square, Bryant Park, and the Empire State Building, all within walking distance.

Check-in & Service: 4/5
The check-in process is smooth, with friendly and professional staff ensuring a warm welcome. The front desk is efficient, but during peak hours, there may be a slight wait. The concierge is knowledgeable and helpful, providing excellent recommendations for dining and sightseeing.

Rooms: 4/5
The rooms are spacious by New York City standards, modern, and well-maintained. Comfortable beds, large windows, and blackout curtains contribute to a restful stay. However, some guests may find the decor a bit dated compared to other luxury properties in the city. The bathrooms are clean, though on the smaller side, which is typical for NYC hotels.

Amenities: 3.5/5
The hotel offers essential amenities like a fitness center, business center, and meeting spaces. However, there is no on-site restaurant or bar, which some travelers might miss. That said, the hotel’s proximity to Grand Central provides access to a variety of dining options.

Cleanliness: 4.5/5
Housekeeping services are thorough and timely. The common areas, including the lobby and hallways, are kept clean and well-organized. Guests consistently report a high level of cleanliness in the rooms.

Value for Money: 4/5
For its prime location and the comfort it provides, the Hyatt Grand Central offers good value for money. Rates can fluctuate significantly depending on the season, but the convenience of being so centrally located often justifies the price.

Overall Verdict
The Hyatt Grand Central New York is an excellent choice for travelers looking for comfort, convenience, and easy access to public transport. While it may not offer the ultra-luxury experience of higher-end properties, it provides a well-rounded, reliable stay in the heart of the city. Ideal for both business and leisure travelers, it’s a smart option for those who prioritize location.

Pros:
• Unbeatable location at Grand Central
• Spacious, clean rooms with comfortable beds
• Friendly and efficient service

Cons:
• No on-site restaurant or bar
• Room decor could use a refresh

For our family it's perfect ! Very good location, easy to move on.

After reading the reviews on here I wasn’t expecting too much from this hotel. I wanted to write some comments that reflect on the main themes I picked up (where they were similar and different). It seems I wasn’t charged the additional destination fee for my stay, although I had to ask a second member of staff to confirm as the first wasn’t clear. When I arrived for check in there was no wait. The staff member was not terribly friendly and welcoming. Of all the three hotels I stayed at in three different cities in the US, this stuck out as the poorest customer service. It wasn’t awful just not as welcoming as the other places. The information provided was not as clear and the general manner quite abrupt. The room was clean but the hotel generally was dated. The rooms didn’t seem fully clean or fresh but it was more that things were scratched, worn and dated rather than dirty. There were some stains on the carpet too. The location was, as others have said, excellent. I would have expected more for the price but it also was better than expected from reading some of the reviews on here.

Convenient location, would be back again.

Location was superb, next to the main subway station. The concierge staff was very friendly. They need to check that you're a guest before you can walk in to the hotel - this is probably because their lift does not enable guest only access to each floor - you do not need a card to go up to any floor. They charge a $39.99 destination fee and give you a $15 market value to buy food everyday.. (500ml water for $7.5, plain bagel for $5, ham and cheese bagel for $18...) They charge $4/bag for baggage storage after you check out.. Other than these 'small' charges, everything else is good.

The location is excellent. The room is spacious. However, additional $30/day destination fee is unexpected. Although hotel give us $15/day for the market purchase, all items there are pricy.

Service is bad, location is good, the other things are not bad

Amidst the sea of hotels, this one shines bright; a testament to their commitment to delivering a flawless experience every single time. We loved this hotel. We had actually booked a stay at a Hyatt Place and left after 1 night. We came over to the Hyatt Grand Central shortly after we checked in to our original hotel wanting to see if the rooms matched their pictures (The first hotel did not) The front desk was wonderful and allowed us to go up and look at 2 rooms to make sure they fit what we wanted. They made sure the second one was the exact room we would get. We came early the next day and were able to quickly check in.
The rooms are a little outdated but were very spacious and had plenty of space to unpack. The mini fridge was nice to hold some drinks and snacks. The bathroom in our room was large enough for 2 people to get ready at the same time.
The gym was well equipped and a great place to get in a workout early in the morning.
The location could not be beat. We were there for the US Open and being right at Grand Central was very convenient. It made it really easy late at night to get off the subway right at your hotel.
They do charge an additional nightly resort fee of $49, however $15 of that is a credit to be used in their shop. Make sure to use it each day as it does not carry over from day to day. The snacks are pricey, but you want to make sure to get your $15 worth of drinks or snacks.
We would definitely stay here again.