The Ritz-Carlton Georgetown, Washington, D.C.

I recently had an unpleasant experience at this hotel due to an interaction with one of the managers. The manager in question came across as disrespectful and rude during our conversation, which was disappointing, especially given the high standards I expect from a place like this.

While the hotel generally offers a great experience, the attitude and professionalism of the management staff need significant improvement. It’s important for managers to treat guests with respect and maintain a welcoming environment. I hope the hotel addresses these concerns to ensure a better experience for future guests.

Here is words from the manager: “Sorry but cookies are limited make sure to not use twice” ???

What was supposed to be a nice short getaway stay turned into an utterly disappointing experience at The Ritz-Carlton Georgetown.

Despite their 5-star status, their handling of a simple billing mistake has been nothing short of a nightmare.

After an incorrect charge of nearly $1000 was made to my credit card, I was assured by the staff at checkout that the amount would be refunded immediately. However, days turned into weeks, and despite numerous follow-ups via email, I received nothing but excuses.

The Senior Rooms Operations Manager mentioned that the Finance team would resolve the issue swiftly but since then all I got was radio silence.

For a hotel that markets itself as luxury and top-tier service, their customer service has been appallingly subpar. The lack of responsiveness and accountability is unacceptable, especially given the price tag that comes with staying at a Ritz-Carlton.

I would expect these kind of mistakes from maybe a budget motel, not a 5-star hotel. If you value your money and time, avoid this place. Clearly, they do not live up to their reputation.