The Mayflower Hotel, Autograph Collection

I’ve been switched to my second room. The air conditioning still doesn’t work. The phone didn’t work in the first room. Now I have water filling the bathroom floor. The room is so small. I barely have room to get in the room and put my suitcase on the floor. The staff here is incredible. But the facility is horrible. And do not order the short rib it smells and taste like black tar for $45.

I don’t know how a hotel can be four star without basic services such as a microwave— no microwave anywhere in the hotel. There is no free access to WiFi unless you want to be member— additional inconvenience. They don’t have tea, only coffee. This is the first hotel I have been to that didn’t provide few cents worth of tea bag courtesy to their guests despite the pricey room rates. And the room is right next to the street so there was some noise, otherwise rooms were nice and clean.

Would not return. We booked an inexpensive package deal to stay for a few nights, but the hotel felt extremely outdated and dingy. The carpets felt gross, the rooms had a dusty smell (and you can’t even open the windows to air it out), and the final straw was when we found a huge cockroach in the room at midnight. So nasty 🤮🤢 We asked to switch rooms immediately which they accommodated but there was no recovering from that I’m afraid. I refused to walk around bare feet in the room after that. We were very happy to be checking out and won’t be missing this place. The only great thing about it is the location.

UPDATE on 9/27/24:
Spoke with the GM Shelly about our experience and I genuinely appreciated the conversation we had. She was sincere, empathetic, and acknowledged that this was totally unacceptable and that it should have never happened. I felt really validated and valued as a customer, and though we can’t undo our experience at Mayflower, I have more reasons to stay a loyal Marriott customer because of how she followed up and handled the situation after I left this review. A+ leadership and customer service in my opinion.