The LINE Hotel DC

Believe the recent reviews. Checkin experience was abysmal, you wont get early check in even if your card said you would (chase reserve). Also realized later I was charged 300usd on my credit card, I can only assume its for incidentals, but its not OK to charge clients without explaining how much and for what. Front office staff needs more training. I arrived back at the hotel late, walked to front door without realizing it was locked and I needed my hotel card to badge in. A few seconds later I figured it out, and as I walked in, a lady with no desire to work here approached me, no greeting, and just blurted out “doors close at 10pm you gotta use your card”. No welcome back or anything. Youd think you were bothering her by coming into her house late. This Hotel was recently sold to its lender in January and you can tell no one cares. Room infrastructure is the one saving grace, spacious. Front lobby reception could be more welcoming and if you enter through the restaurant (as I did without knowing), there is no signage about how to get to reception, only to meeting rooms so that took me a while to figure out. Besides dreadful interactions with staff, you wont be able to sleep in this place- recorded this video with sound below, 2:12am, all windows closed. Room 613 at 2:12am on friday night, its loud as if I was at the nightclub. I will say, food from restaurant was very good - I had lunch in restaurant and breakfast in room, well done to the people in the kitchen! Alas not enough to make you come back to stay here