Movenpick Hotel Lalez Durres

Nothing about a 5 star hotel. First the front desk really disorganized. We paid for deluxe room and we get a room with an intern balcony( it was only o room with a window that they called an intern balcony and it was terribly hot in there). All the deluxe rooms were without balcony at a higher price. We wanted a room with balcony, and all we got was a standard room( paid for deluxe) really small room and awful smelling at the balcony, nothing of a 5 star. Food at the restorant good but you really need to wait too much for the service. You need to walk quite enough to get to the beach and the pool is in another location is not inside the hotel. Really dissapointing, nothing of Movenpick and not worth for the money 😞

They had a problem quest and made it our problem by making us wait over an hour to check in with two tired children. The quest was being belligerent and loud and the manager said she came from home to help but instead of freeing the desk clerk to help us and escorting the guy to another location we had to wait. One of elevators were broken, the rooms were too hot. The beach litter was not cleaned up. There was no breakfast buffet and no menu. The directions to the hotel were nonexistence if you came from any where but Tirana. The hotel staff just responded it is easy to find. The food was only ok and they are not equipped to serve in the pool are as they use glass for everything. Not Moven Pick quality! The internet warns you they have been hacked but have a secure network for staff—quests are out of luck!