Black Diamond Hotel

1. The hygiene is very poor, with a lot of hair on the bed.
2. When I checked out, I was told that there was a bottle of water missing from the mini bar, and it would be deducted from the deposit. I didn't drink anything in the room, but the hotel front desk repeatedly asked why there was a bottle of water missing.
I came to your country for tourism, do you have to lie and refuse to pay for even a bottle of water?

If you do not want to be disappointed and deal with inexperienced, rude and money-oriented receptionists and employees, you should definitely not book this hotel. It sucks and everything is a lie...

The hotel is living on past glory if there was any,
The room I booked was not what was given, staff at night front desk terribly rude. Room had a fan fitted with a bowl of water, never seen such in my life. Ac not working, pool and sauna not working ,Spa is a total disaster .
The hotel had no security, someone came knocking on my door, I was so scared,I called the front desk, and the intercom was not working. The next morning, I asked the morning front desk to check who came knocking on my door.
They do not have any cameras, and the camera on the corridors are dummy's. Security is zero , and life is not safe in the hotel.

The hotel should be closed down.

Trip .com should show reviews to prevent others from having such terrible experiences I am yet to recover. The stationed non rotating fan had dust entered my nose and throat. I have not been able to breathe well, plus the panic attack I had woken out of sleep in the middle of the night with someone knocking my door for more than 15 minutes.

It’s a scam!
I recently stayed at the VH Eurostar Tirana Hotel Congress & Tirana Spa, and it was an absolutely dreadful experience. From the moment we arrived, it was clear that this hotel does not prioritize customer service or cleanliness.

To start, the room was filthy. There were no towels, and we found bugs in the sheets, making it impossible to feel comfortable. Despite having booked a package that included parking, dinner, and breakfast, we were told at reception that this was incorrect and that we would have to pay extra. This was a blatant bait-and-switch tactic.

The air conditioning in our room was broken, and we spent the night freezing. To make matters worse, the blanket provided had chinches, which was incredibly unhygienic and unacceptable. When we attempted to address these issues, we were met with hostility. The hotel demanded a mandatory cash deposit of 100€, which was never mentioned beforehand.

When we voiced our concerns and requested to file a complaint, the staff responded with threats and aggressive behavior. We asked to speak to the reception chief, and a man arrived, speaking aggressively in Albanian, falsely claiming to be the chief. It turned out he was just the maintenance guy, who then attempted to fix the air conditioning at 1 AM. By this time, it was already impossible to get any sleep.

Overall, this was the worst hotel experience I've ever had. The combination of poor service, dirty rooms, and the staff's aggressive behavior made it an absolute nightmare. I strongly advise anyone considering this hotel to look elsewhere.

They charged us 10€ for the parking that was supposed to be for free and in the entrance of the Peking it cost 4€ the whole day. Really a scam.

This is all fault of Trip.com that offer rooms in hotels without condition agreement and any service support . I am asking for the return of my money as the experience was not what I booked as I reserved in trip.com with parking ,dinner and breakfast paying more for these services

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They did not comply with the conditions, I had welcome fruit that they did not give me, they applied an exchange rate before paying by card that was much higher than the market. Even unknown people came into my room because it had also been given to them. A horrible experience and a hotel that I do not recommend to anyone.