Belvedere Hotel - All inclusive

3/5
Great massage and the person who greets you at lunch and Dinner is fantastic. His name is Anton.
The rooms were taken care of with only the towels, toiletpaper, sink, toilet and sweeping the floors. The sheets were never changed in the 11 days I was there. Very sad. This is an international 3 star hotel disguising itself as a 5 star in Bulgaria.
The pools were never cleaned and I never saw someone or machine cleaning them even at night. That apparently means same water for how long? Please let a moment for that to sink in.
Food: The hotdogs were changed out and the buns were the type that have the hole in the middle and you slip the dog inside. So, hotdogs were bigger than the hole and the guy tried to serve my young son one with it being forcefully pushed in and 3/4 sticking out in some grotesque hybrid. I asked him to at least cut the bread down the hole so that I can put the dog in more appropriately.
Training day for 2 cooks. 1st was making pancakes the size of a lemon slice and the second was making omelet with what seemed to be raw ingredients. Meanwhile both chefs who were supervising were indifferent to any mistakes while they were there. Couple of days later same junior chef was caught burning the pancakes outside for snacks.Of course then they had to clean the whole girdle. The bacon they cook is not crispy! A hotel in Spain and Turkiye were able to do it the same way but kept the bacon a little bit more spaced out for a little while longer and it turned out great.
The food manager looks like he should retire and let someone younger and more in the new standard of food business take over. Not caring starts at the top always!
Staff are friendly but during any event they would rather repeat the same message in Czech,Polish, and Bulgarian instead of at least once in English. Also any information is not in English anywhere. They say that they had it last year but that doesn't help me this year.
8 lev for a token to play Billiards is insane and ridiculous for anyone. Basically 4 euro for a coin op pool table. I might add that its the same for a game of fuzzball. Also there appears to be swimming pool rules that are not enforced. Like leaving towels on a sun bed and then leaving for the entire day and no one cares that others might want to be in the shade while you're outside and about. Smoking is everywhere and as someone who quit smoking I find the lack of respect astonishing. I find this Hotel is a mix of everything, good in many aspects but seriously lacking in others.
Would I come again? Most likely not. I would most likely search out other hotels in the North of Bulgaria since if this is a 5 star Southern Hotel, I'm inclined to see if the North offers better standards of accommodations and more customer centric approach.

All good, but food is below expectations. My stomach was in pain every single day. There is no non-smoking section so no matter where you go outside either pool or the terrace, you will be treated with the cigarettes smoke.

Modern 5 stars hotel. Perfect rooms and pools, friendly staff. AND NOW THE GIANT FOOD PROBLEM! CHEAP AND LOW PROOF! TASTELESS AND CHEAP FOR SUCH A CATEGORY OF HOTELS! SHAME! PLEASE GIVE URGENT ATTENTION TO THIS FACT! THE SITUATION IS A TRAGEDY AND I AM ABSOLUTELY SERIOUS! I AM MAKING THIS COMMENT FOR ANY FUTURE CUSTOMER TO NOT SUFFER LIKE ME AND MY FAMILY! THANKS!

Staff, animation team, clean premises, delicious food