Laguna Beach Resort & Spa

We decided to give this hotel another chance. Unfortunately it's the same old problems!!
9:30 am and 24 sunbeds sitting empty but 'reserved with towels ' shocking!! Woman just told me husband she has to reserve 12 beds every day!
Dirty rooms, broken sink.
Sunbeds reserved, despite a couple of signs saying it's not allowed. No one checking that people aren't reserving them, impossible to get a bed on the beach, so have literally given up, as there's no LIFEGUARD (is this legal?)
Parking is beyond a joke
Staff are either lovely or rude. Some Indian workers wandering around the restaurant, I have never seen people move so slow. One guy was being shown how to sweep up (seriously)

The hotel displays signs saying (no reserving sunbeds, all belongs will be removed after 1 hour) this is nonsense, impossible to find aFREE - hotel Laguna guest bed on the beach....all reserved and NO one monitoring . At least 6 beds draped with towels, it's now been 2hrs plus since they were reserved (selfish people, selfish acts)

I do not recommend this hotel and despite the good location, I will not visit again.

Pros:
- Staff at front desk are kind and try to be helpful
- Pool area for kids and adults appeared clean
- Family room was a good size
- Good sized outdoor playground that is in good condition for children to play

Cons:
- Food is low quality, breakfast is the same every day, a lot of food is fried/frozen
- Seating is not enough when the hotel is full (often there is no place to sit outside or inside during peak hours for lunch and dinner)
- Sun loungers on the beach are not enough and by 7-7:30am all of the sun loungers are reserved
- Wifi and mobile connectivity is really poor by the main hotel lobby- it is impossible to get good internet access
- Housekeeping is not consistent and rooms are not cleaned every day nor are towels and linens replaced regularly.
-Limited Parking - impossible to find a space without blocking other drivers. Accidents/dings are highly likely so don’t go in your nice car

Worst of all- we had an unfortunate incident during lunch. The buffet table light sends off electricity shocks and unfortunately my two-year old was shocked when he touched it. We immediately told staff and they switched the lights off. During the next couple of days, the lights were continuously used and were kept on despite our complaint and even the manager tested the lights and was also shocked. There is an electricity problem that has to be dealt with.

First of all, the location is good; it takes only 2 minutes to get to the beach. However, the town is far.

There are many negative experiences with the hotel, both inside and out.
At first glance, the pictures of the hotel online look promising and appealing, but PLEASE do not believe them if you do not want to be disappointed.

The gym was terrible; the room is very small, and there is not enough equipment for a 4-star hotel.

Next, the jacuzzi and the indoor pool are cold during the summer months (June, July, August).

My room has a large spot on the carpet, and the curtains are ripped. The balcony has broken windows.

The bathroom has dirty spots everywhere.

My husband and I had a situation on the beach where if you are not paying for all-inclusive, you cannot use the umbrella and sunbeds for free. You can only use them if you additionally pay 30 BGN.
We wanted to pay, but we couldn't because there was no capacity for people who were not all-inclusive. The priority goes to all "all-inclusive" people.

Breakfast - OLD VEGETABLES, BURNT EGGS, NO CHOICE FOR THE 4 STAR HOTEL, SAD. FOR EXAMPLE - THE COFFEE FOR FREE WAS WATER WITH THE CHEAPEST COFFEE U CAN IMAGINE, IT TASTES LIKE COFFEE MADE FROM THE TOILET..... AND THERE IS A BAR NEXT TO THE "FREE RESTAURANT" I ORDERED ONE FROM THE BAR, PAID EXTRA MONEY AND IT WAS PROPER ONE, THEY DO THIS WITH THE FOOD AND THE DRINKS TO PURCHASE FROM THEM MORE - THIS MEANS EXTRA MONEY FOR THEM.
TOTALLY DISSATISFIED AND DISSAPOINTED.

The outdoor pool is cold throughout the day.
They only want to take our money and offer such a terrible experience with everything.

PLEASE DO NOT WASTE YOUR MONEY FOR SUCH AN EXPERIENCE , NOT WORTH IT FOR REAL!

Lets start with the pros as there are just two - the location (at the end of the day it is a "beach resort" and being one it is just a 2min walk from the beach) and their green areas (beautiful plants and trees, nicely maintained). Now lets go to the cons - rooms are not properly maintained, maybe the green areas are more important idk (cracked glass on balcony, ripped curtains, massive stain on floor, dirty toilets). Information is given incorrectly and there are no apologies after they make a mistake. The personnel (managers mainly from my experience) allow themselves to talk to you like they know you since childhood and you took their toy as kids - what I mean is they show no respect, no kindness, absolutely horrendous attitude. I was keen to give them more than 1 star for their green areas and superb location before their lies about the sunbeds and umbrellas at the beach - we were told that we can pay for them at the beach as they weren't free for us, since we were with breakfast included only, not all-inclusive, but then at the beach the manager came to tell us off in front of all people and made us look stupid. Apparently their beach is only for all-inclusive bookings which contradicts what we have been told when checking-in and the day before this incident we paid 30 BGN and used them without a problem. When I went to reception and explained my frustration of the misunderstanding, another manager did not take it seriously, even didn't apologise, just made up some excuses like "I don't know why this has happened". Their food is beyond awful. I have been only to the breakfast, but other guests have told me dinner is no different. Also be careful with the sunbeds at the pool - they are of the poorest quality and you will most likely injure yourself if not careful enough - they tend to fold by themselves when you sit or lie down. Overall, I do not recommend it. If you read some more reviews you will likely find similar ones to mine. This hotel definitely doesn't deserve its 4 stars.