Laguna Beach Resort & Spa

First of all, the location is good; it takes only 2 minutes to get to the beach. However, the town is far.

There are many negative experiences with the hotel, both inside and out.
At first glance, the pictures of the hotel online look promising and appealing, but PLEASE do not believe them if you do not want to be disappointed.

The gym was terrible; the room is very small, and there is not enough equipment for a 4-star hotel.

Next, the jacuzzi and the indoor pool are cold during the summer months (June, July, August).

My room has a large spot on the carpet, and the curtains are ripped. The balcony has broken windows.

The bathroom has dirty spots everywhere.

My husband and I had a situation on the beach where if you are not paying for all-inclusive, you cannot use the umbrella and sunbeds for free. You can only use them if you additionally pay 30 BGN.
We wanted to pay, but we couldn't because there was no capacity for people who were not all-inclusive. The priority goes to all "all-inclusive" people.

Breakfast - OLD VEGETABLES, BURNT EGGS, NO CHOICE FOR THE 4 STAR HOTEL, SAD. FOR EXAMPLE - THE COFFEE FOR FREE WAS WATER WITH THE CHEAPEST COFFEE U CAN IMAGINE, IT TASTES LIKE COFFEE MADE FROM THE TOILET..... AND THERE IS A BAR NEXT TO THE "FREE RESTAURANT" I ORDERED ONE FROM THE BAR, PAID EXTRA MONEY AND IT WAS PROPER ONE, THEY DO THIS WITH THE FOOD AND THE DRINKS TO PURCHASE FROM THEM MORE - THIS MEANS EXTRA MONEY FOR THEM.
TOTALLY DISSATISFIED AND DISSAPOINTED.

The outdoor pool is cold throughout the day.
They only want to take our money and offer such a terrible experience with everything.

PLEASE DO NOT WASTE YOUR MONEY FOR SUCH AN EXPERIENCE , NOT WORTH IT FOR REAL!

Lets start with the pros as there are just two - the location (at the end of the day it is a "beach resort" and being one it is just a 2min walk from the beach) and their green areas (beautiful plants and trees, nicely maintained). Now lets go to the cons - rooms are not properly maintained, maybe the green areas are more important idk (cracked glass on balcony, ripped curtains, massive stain on floor, dirty toilets). Information is given incorrectly and there are no apologies after they make a mistake. The personnel (managers mainly from my experience) allow themselves to talk to you like they know you since childhood and you took their toy as kids - what I mean is they show no respect, no kindness, absolutely horrendous attitude. I was keen to give them more than 1 star for their green areas and superb location before their lies about the sunbeds and umbrellas at the beach - we were told that we can pay for them at the beach as they weren't free for us, since we were with breakfast included only, not all-inclusive, but then at the beach the manager came to tell us off in front of all people and made us look stupid. Apparently their beach is only for all-inclusive bookings which contradicts what we have been told when checking-in and the day before this incident we paid 30 BGN and used them without a problem. When I went to reception and explained my frustration of the misunderstanding, another manager did not take it seriously, even didn't apologise, just made up some excuses like "I don't know why this has happened". Their food is beyond awful. I have been only to the breakfast, but other guests have told me dinner is no different. Also be careful with the sunbeds at the pool - they are of the poorest quality and you will most likely injure yourself if not careful enough - they tend to fold by themselves when you sit or lie down. Overall, I do not recommend it. If you read some more reviews you will likely find similar ones to mine. This hotel definitely doesn't deserve its 4 stars.

the manager is the most vile and a complete travesty after we filed a complaint as foreign nationals to refund the amount of the reservation, she pretends that she was not in the country, I will not engage last summer on the grounds of their hotel with security and cameras, our car was robbed , of course the manager did not see anything, the manager was again not in the country to assist

I was very disappointed. We were at this hotel Aug/Sept 2023. Near the end of our holiday my handbag and ring were taken from our room. I did report this to reception.After our return home the hotel wrote and confirmed they had my bag but have failed to return my bag and ring to me regardless that I have written many times asking for my belongings to be returned. Will not be returning to this hotel.