Festa Via Pontica

This hotel doesn't even deserve 1 star! Never again to this hotel or to Bulgaria. I have never had to vacation in such a horrible place where the customers have no dignity! The staff was arrogant and treated their customers inferiorly. They could not be trusted in any matter. It didn't matter what you needed help with, they tried to trick you. The air conditioning did not work in the room, but the staff could arbitrarily turn off the air conditioning or set the temperature so high that it was impossible to sleep in the room. We have video evidence of this. The food was the same every day, bad taste and always cold.

I am currently staying at this hotel and it is by far the worst holiday experience I have ever experienced. I have a severe peanut allergy that is not easily treated by an epi pen. A few nights in to our holiday we had dinner at the buffet restaurant and my partner had consumed chicken kebab meat with peanuts, however on the allergens the only one stated was gluten not nuts! My partner then realised it had peanuts in and therefore had to be separated from me until he was no longer contaminated. We expressed the concerns of this situation to management and they followed up with a free massage treatment in the spa and reassurance that my meals would be cooked and catered to me and my needs each evening. We however was unable to make arrangements for dinner one night so tried to eat the normal buffet like a normal person would in the hope our concerns had made changes. However unfortunately the hotel and management had once again failed us and I ended up nearly consuming Risotto with peanuts! Again this was not stated in allergens even after multiple complaints from myself and other guests. This is a very disappointing and distressing experience for me and my partner and would not recommend at all to people with severe allergy requirements as these are not taken in to account or considered in any way. I would never ever recommend anyone to stay at this hotel or the chain of hotels, the hotel chain is quite frankly vile and they really have no care of the people who are staying here and as everyone would say customers are always right, they have said my bad for the peanuts but have not fixed the issue due to “renovations” NEXT YEAR, this is not today tomorrow or next week or month but next year they’re frankly unorganised and a horrible establishment