Balneocomplex Kamena

Like it! specially the hot springs and sauna. Dinner was great

Do not be fooled by the outside looks. The Inside is absolutely amazing. The location of the outdoor poor is perfect! The sauna, steam bath and all facilities are impeccable. Staff are really very polite. Breakfast was delicious and had vegan/Vegetarian options. I totally love this place.

Tips:
1. If taking the train, get down at velingrad-jug(south) station. It is 10 mins walk from there.
2. Do not miss the cold water pool.
3. Book directly with them instead of with Booking. For me it was almost 25% cheaper.

Good place to relax and enjoy your time off. Usually crowded, but there is room for everyone. The one big disadvantage is that there is no air conditioning in that facility. You can try to compensate by having the windows open, but that depends on your room location. We ended up staying in a slow air-draft spot and it was quite warm, sometimes even uncomfortable. The pool is in good condition, the fun time for the youngsters starts around 5:30-6:00 pm when they allow them to start diving from the elevated spots. I understand the process of changing the water, but closing them down at 7:00 pm is way to early to cut off the visitors from pool access(in fact all the water activities). The reception could be little more friendlier, they will help you out, but are so stiff and sometimes even sour. If they (all the staff) realize that they work for the people who stays there this place will be much better. It seems like some of the staff still think that the visitors should please/work for the staff, while it should be the opposite. The people in charge should think about bringing in new elements of the business or maybe they are satisfied with what they offer and don't want to get out of their comfort zone (even though that is the worst strategy for this kind of business). Pool table (billiard table), air hockey, table tennis, few electronic car-driving games are good for the after hours activities-people still have to find some kind of things to do.
Overall, affordable place to go to, but it can be improved- lot of room for improvements.

A nice place to take care of yourself! Everything is acceptable except the management of the restaurant, I don't think she knows how to manage a restaurant, she is nothing more than a waitress!

Love the place, will surely be going back

The hotel does not look that good from outside but inside is a different story. Pretty good hotel. The food is also good just be careful with the boiled eggs 😄

Nice place right in the mountains. Very good spa center. Big pool with mineral water, jacuzzi, sauna for free. Different massages and therapies for amazingly fear prices made by graduated therapists. F&B is in good level of service and fear price as well.

Amazing place for kids. Freakishly cheap prices on food and rooms. Staff is nice and helpful.