Coral Beach Hotel & Resort Cyprus

I am extremely disappointed with my recent stay at Coral Beach Hotel & Resort. My experience was marred by the hotel's blatant disregard for its promises and the sudden imposition of unfair and unreasonable conditions regarding the all-inclusive service.

At to my arrival, I was assured that I could upgrade to an all-inclusive package for a single day at a specific price. This was a major factor in my decision to stay at this hotel. However, upon my request to purchase the upgrade, I was informed that the hotel's policy had inexplicably changed. Now, the upgrade was only available if all occupants of the room agreed to it, and it had to be purchased for multiple days, not just one. This bait-and-switch tactic is unacceptable and demonstrates a clear lack of integrity and customer respect.

The hotel staff, especially the foods & beverages manager, was unhelpful and unsympathetic to my situation, refusing to honor the original agreement. This lack of transparency and failure to communicate such policy in advance led to significant inconvenience and frustration during my stay. As a result, I felt cheated and disrespected, which overshadowed what was supposed to be a relaxing and enjoyable vacation.

Furthermore, the rigid enforcement of these unfair conditions not only reflects poorly on the hotel's management but also raises serious concerns about its commitment to customer satisfaction. This experience has left me questioning the credibility and reliability of this establishment.

I strongly advise potential guests to reconsider their choice and to be wary of any promises made by this hotel. The management's inability to honor agreements and their tendency to impose unfair and last-minute policy changes severely undermines the trust and confidence any guest should have. I will not be returning to Coral Beach Hotel & Resort, and I will certainly not recommend it to others.

Calling yourself a “5 star hotel” does not automatically make you a 5 star hotel. This place was seriously lacking.
They stated that they do not run the A.C during the off season, despite the fact that it’s listed as one of the amenities, and that the daytime temperatures were getting into the high 20s/low 30s. And when we asked the front desk about it further, they said they wouldn’t be turning it on because “the temperature was fine for them”. However, this was rectified by them bringing a fan up to our room (albeit after 4 days of asking). Many more amenities that are advertised as being available are actually only reserved for the summer, such as various menu items (most notably, frozen cocktails). The water slides were also closed, and were only opening later in the season.
Other amenities that you would usually find at a true 5 star resort were not present, including (but not limited to): pool side service, valet parking, towel service. There was also a very limited room service menu and extremely limited allergen accommodations. Finally, they put us in the wrong room, but tried to convince us that we had actually been upgraded. When we pointed this mistake out, they agreed to give us a refund for difference between the two room rates. However, they would only give us this refund if we signed the world’s broadest Non-Disclosure Agreement. Honestly, I’m surprised there wasn’t a line in that document about how I’m supposed to give up my first born son for a life of indentured servitude in return for the 5% refund.
Overall, I would say that this place could be described as a (if I were feeling very generous) very dated 3 star hotel. But to call it a 5 star is absolutely ludicrous and, in all honesty, an affront to real 5 star resorts.