Almyra

We booked almyra for our honeymoon after having high expectations from visiting as a day pass previously. As this hotel is 5* we agree the facilities such as the restaurants, lobby and pools are this. However the rooms and hallways are definitely not 5*, they are very tired and worn and do not live up to this standard. We paid extra for a balcony as advertised with a sea view, however this was a partial sea view and most of the view was of the Annabelle hotel next to us, the cheaper rooms without a balcony have a perfect view, which does not make sense if you pay extra. The air con systems are non existent in the hallways to the rooms and the room air con systems are very dated so are not effective so you are still sweating even if at full power. For the amount you are paying for this hotel the rooms are very basic. We booked the Aphrodite package, which was petals, strawberries dipped in chocolate and sparkling wine. On arrival only the petals were in the room so we had to go down to reception to ask about the remaining, it was disappointing as it would have been nice to not have to ask. They also didn’t even have the right information down for this package despite confirming via email with the Front office manager. The staff here at the pool and restaurants are amazing and go at their way to make your experience great, we cannot fault the food and drinks but you do pay for this 5* level of quality. We raised all our issues on the second day, was offered a different room which was worse than our current and had no sea view at all and nothing else was done even though we were told we would be updated daily on a better room. Baring in mind this was our honeymoon, we were extremely disappointed and would not come to stay again. If they had tried to rectify our issues or offered a goodwill gesture we would have been satisfied but nothing was done and from a 5* hotel you do not expect this poor level of customer service. And for them to be aware this is our honeymoon, it was not the honeymoon we would have wanted. And to end the trip there was a dead cockroach in the hallway on checking out!

Actually it was a disappointing experience from the first we entered the room we booked a superior sea view and we were expecting a high floor spacious room but it was a small sized room next to the lobby with lots of noises.at night the room was cold for kids when we asked reception they told that they don't have any heating system right now just AC.
We tried their buffet dinner and it wasn't good at all not much choices and there were not serving any kids meal despite what they had promoted.
The other thing it was for the first time that i saw the kids club had an extra charge of 40€ for some hours and no parents were permitted.generally it's not recommended at all especially for families paying 420€ for a night ,which you have so many better options for real 5 star hotels.