Merit Park Hotel Casino & SPA

Last year I could not fault this place but how things have changed! Being a 5 star hotel I do expect a high quality but it was found lacking in many areas this year. My experience did not start well as they are forever mopping marble floors and I slipped over on the first day! The signage was hardly visable and although I went to the nurse I was not happy with the lack of English. It is a 5 star hotel that I had a nurse googling translation on his phone. Further more I was offered a painkiller at a time and was in agony all week. Any one else would have sued. I requested a lower mattress due to my injury and photographed example as I do not think I was understood but they changed the wrong bed and I had to repeat the exercise. The rooms are currently getting refurbed and I was on floor 3 and was alarmed to get a notification saying they were fumigating the rooms ! We were covered in bites and were alarmed to be told they were fumigating as it meant there was a problem. The food is excellent and in plenty supply but the coffee lounge lacks any speed. I waited 25 minutes after ordering and then we had to reorder and the order was wrong. Another flaw is posting. We had wanted to post cards and had thought the hotel would kindly post them with their mail but we were told no. The only positive this year is the 2 girls - Lorette and Grace were saints. They were the ones who were constantly looking after us and they spoke great English. They should be recommended for their work ethic and they are great assets that they hotel should learn from.