Quentin Boutique Hotel

One of the worst if not the worst hotels I've stayed in.

The staff is friendly but lying. The first room they gave us was below ground level (basement) which was not mentioned in booking.com listing, the room itself had a bad odor and was extremely used and dirty.

We wanted to request a room change but the staff told us that it is not possible and that all rooms are reserved. Then we got booking.com involved and then they magically had 5 or so available rooms to which they could move us to. (They also lied that the hotel management wasn't working in the evening, turns out they were.)

The new room was better but still pretty used and somewhat dirty. See attached photos. And we only discovered on the last day of our stay that one of the pillows had an old blood (period??) stain. The room also had bugs.

Although the reception staff is friendly and helpfull, the management is not. I made a mistake when booking the room of my colleague. Booked on the correct date, but the wrong month. Booking.com offered to cancel the room free of charge, but hotel management wouldn't hear of it (eventhough it would have not cost them anything as we made a new booking. Further, the hotel is dark, not inviting at all, and there is almost zero parking space! The rooms are large enough, but they'll need some refurbishing, as does the entire hotel. With this thought, our first impression of the hotel was dissapointing and we will not recommend it to our other colleagues.

On the positive side,

Room are nicely designed, and I appreciated the convenience of the automatically closing curtains.

However, the bed felt poorly made. The mattress was so soft that is felt very uncomfortable to sleep in it.

The hotel's soundproofing was extremely inadequate; I could clearly hear talking guests in the hallway, day and night.
The street noise was noticeable 24/7
The hotel doors were also extremely loud when closing.

There was no information about the WiFi code in the room.

The hotel phone lacked extensions information for reception.

The toilet paper holder was not functional, causing the roll to fall every time it was used.

The bathroom and room has been cleaned without attention to details.

The printed TV channel list did not match the actual TV program.

Don‘t stay there.
I was there for one of the berlin trade fairs - trust the reviews here and on booking. It used to be a pretty hotel but has not had any updates in at least 10-15 years. Any textiles (apart from bedsheets and towels) had so many stains you could take your pick out of a list and it probably had all of them from possibly dried blood to white. Even the chair for the desk.

The heating/ AC is horribly loud so you can’t really keep it on all night. The door to the parking space is open all day/ night so anyone could walk in at any point. Cleaning of any kind is ‚green‘ reasons is only upon demand. (In my opinion it is more sustainable to ask for eg only towels on the floor to be exchanged, not making beds or emptying bins without plastic bags has nothing to do with being green and is simply cost cutting).

I usually don’t like to leave bad reviews but my stay was horrible. I don’t want anyone to experience the same because it can totally wreck a holiday or trade fair visit.